Tangie Alexander
Gibbsboro,NJ
Summary
Experienced in Customer Service bringing 20 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Wawa
10.2021 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Researched and corrected customer concerns to promote company loyalty.
- Created customer support strategies to increase customer retention.
Assistant Manager of Housekeeping
The Westin Mount Laurel
12.2020 - 10.2021
- Improved overall guest satisfaction by efficiently managing housekeeping staff and ensuring adherence to high-quality cleaning standards.
- Boosted employee morale with recognition programs and reward initiatives that encouraged top performance among team members.
- Facilitated seamless communication between departments through regular meetings and clear documentation.
- Reduced employee turnover rate with a focus on team building, training, and open communication.
Housekeeping Supervisor
The Westin Mount Laurel
03.2020 - 12.2020
- Checking and inspections rooms, hall ways, foyer's and any area guest for cleanliness
- Making sure housekeepers maintained Westin standards in cleaning and product placement
- Running reports and making boards for the housekeepers
- Maintaining a budget for a whole department including supplies and labor hours
- Using servant leadership as the backbone to being and effective and empathetic leader.
Lead Room Service Attended
Westin hotel
03.2014 - 01.2019
- Keeping stock room stocked, clearing trays, setting up private banquets for VIP guest
- We used the mircos system when closing orders
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
Education
Certificate -
Art Institute of Philadelphia
Philadelphia, PA01.2006
Diploma -
Eastern Regional High School
Voorhees, NJ01.2002
Skills
- Team Building and Leadership
- Issue Resolution
- Inventory Control
- Profit & loss
- Clerical experience
- Microsoft Outlook
- Sales
- Customer service
- Microsoft Office
- Hospitality
- Order entry
- Merchandising
- SAP
Certification
- Driver's license
- Servsafe Certified, 9812046
Timeline
Customer Service Supervisor
Wawa
10.2021 - Current
Assistant Manager of Housekeeping
The Westin Mount Laurel
12.2020 - 10.2021
Housekeeping Supervisor
The Westin Mount Laurel
03.2020 - 12.2020
Lead Room Service Attended
Westin hotel
03.2014 - 01.2019
Certificate -
Art Institute of Philadelphia
Diploma -
Eastern Regional High School
Similar Profiles
MaryGrace SilotMaryGrace Silot
Customer Service Representative at WAWACustomer Service Representative at WAWA
Savanna HollidaySavanna Holliday
Customer Service Associate at WawaCustomer Service Associate at Wawa
Nicole SmithNicole Smith
Customer Service Associate at WawaCustomer Service Associate at Wawa
Toria PorterToria Porter
Customer Service Associate at WawaCustomer Service Associate at Wawa
Sav Enna GutierrezSav Enna Gutierrez
Spanish Teacher at Winslow School 6Spanish Teacher at Winslow School 6