Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tangie Brooks

1337 Lawrence Crescent ,IL

Summary

Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature. Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 20 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures.

Overview

19
19
years of professional experience

Work History

Loan Processor

Enova International
03.2021 - 12.2021
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports and other information.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Processed loans within various departments to achieve timely, accurate and fair proceedings.

Collections Specialist

Enova International
07.2016 - 12.2020
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Handled 15 outbound and inbound calls daily with goal of collecting owed debt.
  • Recorded all information regarding financial status of customers.

Credit and Collection Manager

Global Credit And Collection Corporation
10.2010 - 07.2016
  • Complied with established internal controls and policies.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.

Corporate Client Services Representative

Lease Finance Group
08.2005 - 09.2010
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Introduced clients to available online resources and services to increase convenience.

Human Resource Coordinator

Case Publishing
10.2004 - 06.2005
  • Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Counseled managers and employees regarding company policies, procedures and workplace issues.

Senior Office Consultant

Chicago Tribune
09.2002 - 08.2004
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Interacted with customers and clients to identify business needs and requirements.
  • Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.
  • Administered budget and tracked expenses.
  • Resolved problems and provided solutions to customers by communicating requirements to subordinates.

Education

Business Administration And Management

Harold Washington College
30 E. Lake Street

Business Administration

Robert Morris College
401 S State St.

Skills

  • Customer Relations
  • Complex Mathematics
  • Referral Network Development
  • File Management
  • Application Reviews
  • Teamwork and Collaboration
  • Title Research
  • Loan Processing Coordination
  • Loan Closing
  • Customer Service
  • Employment Verification
  • Credit Reports

Timeline

Loan Processor

Enova International
03.2021 - 12.2021

Collections Specialist

Enova International
07.2016 - 12.2020

Credit and Collection Manager

Global Credit And Collection Corporation
10.2010 - 07.2016

Corporate Client Services Representative

Lease Finance Group
08.2005 - 09.2010

Human Resource Coordinator

Case Publishing
10.2004 - 06.2005

Senior Office Consultant

Chicago Tribune
09.2002 - 08.2004

Business Administration And Management

Harold Washington College

Business Administration

Robert Morris College

Similar Profiles

CREATE PROFILE
Tangie Brooks