TANGIE WASHINGTON
Dallas,TX
Summary
Results-oriented Senior Engagement Specialist with expertise in developing personalized engagement strategies and enhancing communication touchpoints. Proven ability to elevate student and client engagement throughout enrollment and onboarding processes. Skilled in fostering positive experiences that drive retention and program satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Engagement Specialist
Risepoint LLC
12.2022 - Current
- Facilitated student onboarding by providing tailored engagement guidance for programs.
- Navigated prospective students through requirements, deadlines, and documentation efficiently.
- Evaluated academic transcripts to ensure compliance with degree requirements and waivers.
- Updated knowledge on policies, curriculum, and financial aid for effective advising.
- Executed communication strategies through outbound calls to manage applicant inquiries.
- Collaborated with departments to enhance overall student success and retention.
Digital Care Associate III
ADT
09.2020 - 12.2022
- Delivered chat-based support for customer inquiries.
- Troubleshot system and account issues.
- Coordinated installation and service appointments.
Customer Service Associate
Buchanan Technologies
02.2021 - 06.2021
- Facilitated effective communication with customers via phone, email, and chat platforms.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty to the brand.
- Maintained meticulous records to ensure accurate updates to customer accounts and profiles.
- Conducted thorough reviews of account information to guarantee data integrity and correctness.
- Collaborated with team members to streamline customer service processes for improved response times.
- Trained new staff on customer service protocols to uphold quality standards and consistency.
- Identified customer needs and provided tailored solutions to enhance service experiences.
Executive Assistant
Washington and Blaylock Trucking
10.2015 - 08.2020
- Managed executive communications and meetings.
- Coordinated procurement and vendor activities.
Licensed Professional Counselor Candidate
Red Rock BHS
12.2013 - 08.2015
- Conducted client assessments and developed treatment plans.
- Provided talk therapy and behavioral guidance.
Education
M.A. - Human Resources
Southern Nazarene University
B.C.J. - Corrections
Langston University
Skills
- Salesforce
- Microsoft Office Suite
- CRM Systems
- Data Entry
Certification
Computer User Support Specialist – ACI Learning (2022)
Timeline
Engagement Specialist
Risepoint LLC
12.2022 - Current
Customer Service Associate
Buchanan Technologies
02.2021 - 06.2021
Digital Care Associate III
ADT
09.2020 - 12.2022
Executive Assistant
Washington and Blaylock Trucking
10.2015 - 08.2020
Licensed Professional Counselor Candidate
Red Rock BHS
12.2013 - 08.2015
B.C.J. - Corrections
Langston University
M.A. - Human Resources
Southern Nazarene University