Tangier Jefferson
Stockbridge,GA
Summary
Sales professional with strong track record in driving revenue growth and fostering client relationships. Skilled in negotiating deals, managing accounts, and implementing sales strategies. Known for effective team collaboration, adaptability to changing market conditions, and results-driven approach. Highly reliable with excellent communication and customer service skills.
Experienced with building client relationships and driving revenue. Utilizes strong negotiation skills to close deals effectively. Track record of contributing to team success and adapting to dynamic environments.
Sales professional prepared for driving revenue and growth. Proven success in cultivating client relationships and closing deals. Effective team collaborator, adaptable, and focused on achieving results. Skilled in negotiation and communication, valued for reliability and flexibility.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Agent
WIPRO
09.2023 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of medical and dental products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Licensed Insurance Agent
ResultsCX
08.2022 - 02.2023
- Assisting customers (via...phone,chat,email ) with enrolling in Health coverage(ACA) plans that fits their needs and budget
Insurance Producer/Agent
E-Telequote Insurance
04.2022 - 06.2022
- Assisting consumers with maximizing insurance plans that their needs and budget
- Educating on the benefits within the plan
Telesales Agent
Everise work from home
10.2021 - 01.2022
- Assisting consumers with purchasing medicare advantage plans that best fits their needs and budget
Appointment Scheduler
TTEC Healthcare Solution
01.2021 - 10.2021
- Assisting patients with scheduling vaccine appointments
- Creating cases for new patients and transferring existing patients to T2 for further assistance
- Assisting patients with minor technical issues concerning MYCHART/MY CS-LINK
Licensed Health Insurance Agent
Sitel
06.2020 - 11.2020
- Enrolling consumers in health plans with a valid election period
- Assisting consumers on selecting the right plan that fits their needs
CC CSR
LogistiCare
07.2019 - 07.2020
- Answered calls to assist customer questions and concerns
- Earned reputation for good attendance and hard work
- Improved customer satisfaction by finding creative solutions to problems
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Maintained updated knowledge through essential training
Technical Support Specialist
Comcast
12.2018 - 06.2019
- Documented repair processes and helped streamline procedures for future technical support actions
- Observed system functioning and entered commands to test different areas of operations
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
- Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts
- Assessed issues to determine appropriate troubleshooting methods for remediation
Tier 1 Associate
Teleperformance USA
11.2017 - 10.2018
- Improved customer satisfaction by finding creative solutions to problems
- Earned reputation for good attendance and hard work
- Completed placing orders resulting in issues on website
- Provided excellent service and attention to customers through phone conversations
- Answered calls to assist customer with questions and concerns
Tier 1 Associate
Teletech Holdings
11.2016 - 10.2017
- Collected payments from customers with placing orders for products
- Maintained updated knowledge through intensive training
- Earned reputation for good attendance and hard work
- Improved customer satisfaction by finding creative solutions to problems
- Provided excellent service and attention to customers through phone conversations
- Handled all delegated tasks, including placing orders and education on products
- Answered calls to assist customer with questions and concerns
- Recognized by management for providing exceptional customer service
Education
High School Diploma - High school diploma or GED
Greenville Senior High School Academy
Greenville, SC06.1993
Skills
- Live Chat
- Technical Support
- Troubleshooting
- Help Desk
- Network Support
- Operating Systems
- Computer Networking
- Desktop Support
- Active Directory
- VPN
- Customer support
- Windows
- Sales
- Analysis skills
- LAN
- DHCP
- DNS
- Salesforce
- CRM software
- Customer service
- Typing
- Remote access software
- SAP
- Citrix
- Retail sales
- Outside sales
- Sales administration
- Insurance sales
Accomplishments
- Managed 60 opportunities per month.
- Resolved product issue through consumer testing.
Certification
- Insurance Producer License
- Life Insurance License
Assessments
- Technical support, Proficient, 01/01/22
- Call center customer service, Proficient, 05/01/21
- Customer focus & orientation, Proficient, 06/01/21
- Technical support: Customer situations, Proficient, 01/01/22
- Customer service, Proficient, 06/01/20
Personal Information
Authorized To Work: US for any employer
Languages
English
Full Professional
Timeline
Sales Agent
WIPRO
09.2023 - Current
Licensed Insurance Agent
ResultsCX
08.2022 - 02.2023
Insurance Producer/Agent
E-Telequote Insurance
04.2022 - 06.2022
Telesales Agent
Everise work from home
10.2021 - 01.2022
Appointment Scheduler
TTEC Healthcare Solution
01.2021 - 10.2021
Licensed Health Insurance Agent
Sitel
06.2020 - 11.2020
CC CSR
LogistiCare
07.2019 - 07.2020
Technical Support Specialist
Comcast
12.2018 - 06.2019
Tier 1 Associate
Teleperformance USA
11.2017 - 10.2018
Tier 1 Associate
Teletech Holdings
11.2016 - 10.2017
High School Diploma - High school diploma or GED
Greenville Senior High School Academy
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