Tangina Norris
Rosharon,TX
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee that is driven with a purpose. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Service Advisor
Caliber Collision
12.2018 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
- Examined claims forms and other records to determine insurance coverage.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
- Effectively communicate with insurance companies on providing clean estimates and change requests
- Provide detailed photos of each vehicle to the insurance companies
Office Manager
CT1 Transports
01.2020 - 10.2022
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Managed customer accounts and invoicing.
- Communicated with customers to provide delivery updates and resolution.
- Received new orders, prepared documentation, and assigned personnel.
- Scheduled deliveries and pickups according to customer needs.
- Tracked and monitored vehicle performance and maintenance.
Office Manager
Aaron's Heat And Air
08.2011 - 10.2018
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Authored business documents to organize and emphasize information quickly and effectively.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Executed record filing system to improve document organization and management.
- Assisted development and implementation of new administrative procedures.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
GED -
Teen Challenge Academy
Houston, TXNo Degree - Real Estate
Learn Texas Real Estate
Online09.2023
Skills
- Vehicle Assessment
- CCC1 and Mitchell Software
- Computer Skills
- Service Estimates
- Documentation and Reporting
- Cost Estimation
- Quality Control
- Repairs Scheduling
- Data Entry
- Attention to Detail
- Listening Skills
- Excellent Communication
Timeline
Office Manager
CT1 Transports
01.2020 - 10.2022
Service Advisor
Caliber Collision
12.2018 - Current
Office Manager
Aaron's Heat And Air
08.2011 - 10.2018
GED -
Teen Challenge Academy
No Degree - Real Estate
Learn Texas Real Estate
Similar Profiles
Tommy Joan GranadosTommy Joan Granados
Customer Service Representative/ Detailer at Caliber CollisionCustomer Service Representative/ Detailer at Caliber Collision
Timothy SnowTimothy Snow
Painter at Caliber CollisionPainter at Caliber Collision
Rachelle MullisRachelle Mullis
General Manager at Caliber CollisionGeneral Manager at Caliber Collision
Jonathan ElkinsJonathan Elkins
Service Advisor at Caliber CollisionService Advisor at Caliber Collision
Channell McCallChannell McCall
Healthcare Revenue Cycle Analyst at Sullins Johnston Rohrbach & MagersHealthcare Revenue Cycle Analyst at Sullins Johnston Rohrbach & Magers