Tangling Hsu
Wellesley,MA
Summary
Performance-driving eLearning technologist/multimedia manager with a proven track record of implementing effective online training programs and integrating new learning management systems. Collaborates with cross-departments to design interactive multimedia content resulting in high-quality, on-time productions and fostering long-term customer loyalty. Known for creative problem-solving and innovative approaches to workflow optimization, process re-engineering, and strategic scheduling techniques.
Overview
13
13
years of professional experience
Work History
Senior Multimedia Manager
Flywheel Partners
2023.01 - Current
- Act as eLearning/multimedia subject matter expert
- Work with thedevelopment team to ensure alignment of learning outcomes, content, and assessment during the build of courses in the selected platform
- Work with project managers and other team members to ensure all deadline dates are met throughout the design and development process
- Provide and receive quality assurance reviews on courses and implement revisions
- Assist with identifying and resolving challenges related to technology, the online delivery of content and assessments, and the user experience
- Help develop eModule and training games in collaboration with other departments
- Review deliverables and provide feedback to the team members
- Work with the client and/or other vendor(s) to troubleshoot issues related to LMS and/or module launch
- Help create and execute initiatives for the multimedia team such as developing internal resources and training sessions
- Conduct regular one-on-one meetings with other members of the multimedia team to provide guidance and performance feedback
- Work with vendors and agency partners
- Assist in new business pitches
- Help the multimedia team stay on top of new and emerging industry trends, technologies, and platform advancements.
eLearning technologist/Instructional Designer
Flywheel Partners
2016.05 - 2022.12
- Act as eLearning subject matter expert
- Collaborates with Flywheel instructional designers, medical writers + medical illustrators to develop innovative sales training programs
- Work with project managers and other team members to ensure all deadline dates are met throughout the design and development process
- Assist with identifying and resolving challenges related to technology, the online delivery of content and assessments, and the user experience
- Help develop eModule and training games in collaboration with other departments
- Assists with storyboard development; recommends instructional strategies, interactivities + media that support sales training program goals and learning objectives
- Develop eLearning programs using Articulate 360, iSpring, Creative Suite, and other authoring tools
- Performs quality control measures to ensure content accuracy and program operability
- Work with the client or other vendor(s) to troubleshoot issues related to LMS and/or module launch
- Help manage projects to ensure timely and high-quality deliverables to the clients
- Assist in new business pitches.
Instructional design/Retail training intern
New Balance
2015.11 - 2016.04
- Assist in designing and developing retail related training courses for Instructor-Led, Virtual Classrooms and self-paced eLearning environments (using Articulate Storyline 2)
- Assist in creating, standardizing and reviewing conceptual design, detailed design documents, course materials such as participant's guide, leader's guide, visual aids, job aids and power point training presentations
- Work with internal Subject Matter Experts to gather relevant content and solicit feedback and ideas for course design and development
- Utilize Learning Management System (LMS) to assign training courses to retail store team members and troubleshoot for store teams.
eLearning design intern
Wayfair Inc.
2015.11 - 2016.02
- Used Adobe Captivate to redesign and convert existing courses to eLearning format
- Worked with the Training Team to identify opportunities for short training videos on topics like management best practices, business updates, professional communication, and more
- Helped the L&D team create marketing collateral (logos, button images, and other graphics) as necessary.
Coordinator & Assistant to the Economic Director
Taipei Economic & Cultural Office (consular office)
2013.08 - 2015.10
- Coordination and communication within/outside the office (act as a focal point)
- Trade show, conference and seminar support
- Website data update
- Organizational/administrative support
- Instruction giving regarding the business inquiries
- Technical support and technology education
- Multimedia editing and production.
Freelancer
GlobalWorks
2012.08 - 2015.07
- Help and consult for the culture and language department
- Editing and proofreading (help develop the instructional sheets for sales personnel)
- Copywriting, adaptation and translation
- Conduct marketing research.
Instructional design Intern
Sesame Workshop
2012.01 - 2012.09
- Worked on Sesame Learning - an initiative (Fun Fun Elmo) being developed by Sesame Workshop
- Conducted research for Sesame Chinese
- Assisted in program production (video/audio editing and opinion on instructional design)
- Performed marketing research for the initiative
- Assisted in general administration and production delivery
- Helped the team build up the fundamental ground (curriculum) for a developing project.
Education
Master of Arts - Instructional Technology And Media
Teachers College of Columbia University
New York, NY05.2013
Bachelor of Arts - Philosophy And Minor in Education
National Taiwan University
Taipei, Taiwan2001
Skills
- Articulate 360
- Vyond
- Microsoft
- Video Editing
- Creative Suite
- iSpring
- Adobe Captivate
- Windows and Macintosh operating systems
Timeline
Senior Multimedia Manager
Flywheel Partners
2023.01 - Current
eLearning technologist/Instructional Designer
Flywheel Partners
2016.05 - 2022.12
Instructional design/Retail training intern
New Balance
2015.11 - 2016.04
eLearning design intern
Wayfair Inc.
2015.11 - 2016.02
Coordinator & Assistant to the Economic Director
Taipei Economic & Cultural Office (consular office)
2013.08 - 2015.10
Freelancer
GlobalWorks
2012.08 - 2015.07
Instructional design Intern
Sesame Workshop
2012.01 - 2012.09
Master of Arts - Instructional Technology And Media
Teachers College of Columbia University
Bachelor of Arts - Philosophy And Minor in Education
National Taiwan University
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