Tania Arnold
Brighton,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
Work History
Internal Operations Manager
G&Z Transport
10.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled 70+ employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Driver Manager
G&Z Transport
11.2018 - 10.2022
- Coordinated with 100+ drivers to organize timely pickup and delivery.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Addressed driver communications and provided required data to drivers.
- Identified process breakdowns and developed improvement plans to resolve.
- Organized records of vehicles, schedules and completed orders.
- Developed and maintained knowledgeable and productive team of employees.
Billing Manager
G&Z Transport
01.2017 - 11.2019
- Reviewed billing problems, researched issues, and resolved concerns.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Worked with customers to develop payment plans and bring accounts current.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Performed testing for billing modules, enhancing new functionality and process improvements.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Supported financial director with special projects and additional job duties.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Office Manager
Crestview Water & Sanitation District
01.2008 - 01.2017
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Stylist Manager
Cost Cutters
01.1996 - 06.2007
- Recommended service and product enhancements to improve overall customer satisfaction and boost sales potential.
- Managed administrative aspects of sales by recording inventory, accepting customer payments and inputting daily sales logs.
- Maintained adequate stock of inventory by conducting frequent inventory counts and ordering and receiving salon retail products.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Handled employee scheduling and coverage needs during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Managed cash flow, business transactions, banking, and accounting processes.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Maintained general appointment calendar and set shift schedules.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Achieved personal sales goals by upselling products to meet individual needs.
Education
No Degree - Business Administration And Management
Aims Community College
Greeley, COHigh School Diploma -
Iver C Ranum High School
Denver, CO05.1995
Skills
- Employee Guidance
- Employee Engagement
- Overseeing Logistics
- Data Integrity
- Overseeing Employees
- Training Programs
- Operations Management
- Operational Efficiency
- Quality Assurance
- Process Development and Streamlining
- Payroll Administration and Timekeeping
- Process Evaluations
Timeline
Internal Operations Manager
G&Z Transport
10.2022 - Current
Driver Manager
G&Z Transport
11.2018 - 10.2022
Billing Manager
G&Z Transport
01.2017 - 11.2019
Office Manager
Crestview Water & Sanitation District
01.2008 - 01.2017
Stylist Manager
Cost Cutters
01.1996 - 06.2007
No Degree - Business Administration And Management
Aims Community College
High School Diploma -
Iver C Ranum High School
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