Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tania Avance

Fishers,IN

Summary

Proven leader and dedicated healthcare professional with a track record of delivering compassionate patient care at Westminster Village North and enhancing customer service at McDonald's Restaurant. Excelled in cash handling and conflict resolution, boosting team performance by mentoring new staff. Demonstrated exceptional time management and empathy, consistently achieving high customer satisfaction rates.

Overview

6
6
years of professional experience

Work History

Cashier

McDonald's Restaurant
02.2022 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

CNA

Westminster Village North
07.2021 - 11.2021
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Cashier Team Lead

McDonald's Restaurant
04.2016 - 01.2020
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.

Education

Associate of Science - Nursing

Ivy Tech Community College of Indiana
Indianapolis, IN
05.2025

High School Diploma -

Lawrence North High School
Indianapolis, IN
06.2019

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Compassionate communication
  • Customer Relations
  • Written and verbal communication

Timeline

Cashier

McDonald's Restaurant
02.2022 - 08.2022

CNA

Westminster Village North
07.2021 - 11.2021

Cashier Team Lead

McDonald's Restaurant
04.2016 - 01.2020

Associate of Science - Nursing

Ivy Tech Community College of Indiana

High School Diploma -

Lawrence North High School

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Tania Avance