Tania Aviles
Haines City,FL
Summary
Dynamic professional with a proven track record at CiCis Pizza, enhancing customer satisfaction and fostering positive work environments. Expert in customer service and money handling, with strong abilities in team leadership and decision-making. Demonstrated success in staff training and development, significantly improving operational efficiency.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
CiCis Pizza
04.2019 - 11.2024
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Shipping and Receiving Clerk
Knox Horticulture
07.2018 - 03.2019
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Front Desk Receptionist
Silver Lake Resort
04.2018 - 07.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Greeted visitors warmly, creating positive first impression of organization.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
Shift Lead
The Natives
08.2014 - 04.2018
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Education
High School Diploma -
Ridge Community High School
Haines City, FL06-2013
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff training and development
Certification
- ServSafe Food Handler's Certification
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
CiCis Pizza
04.2019 - 11.2024
Shipping and Receiving Clerk
Knox Horticulture
07.2018 - 03.2019
Front Desk Receptionist
Silver Lake Resort
04.2018 - 07.2018
Shift Lead
The Natives
08.2014 - 04.2018
High School Diploma -
Ridge Community High School
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