Tania Avilez
Lilburn,GA
Summary
A dedicated student interested in applying excellent communication and interpersonal skills to a sociable server role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Services And Solutions
Tegucigalpa, Francisco Morazan
05.2023 - 12.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Took special orders in person and over telephone, generating additional revenue every month.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Increased customer traffic count by 20% and retail sales by 60%.
Waitress
D'Boca N'Boca
Atlanta, GA
08.2022 - 12.2022
- Took orders from patrons accurately and efficiently.
- Explained menu items, describing ingredients and cooking methods upon request.
- Ensured all dishes were prepared according to recipe standards.
- Used point-of-sale software accurately and efficiently, resulting in fewer mistakes when entering orders
- Resolved customer complaints in a timely and professional manner, resulting in repeat customers and referrals
- Exhibited strong communication and interpersonal skills to effectively take orders, handle complaints, and resolve customer issues.
Hostess
Café Lapin
Atlanta, GA
06.2022 - 08.2022
- Greeted guests and gathered information to seat groups or place on waitlist
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests, as well as arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
- Escorted guests to seating area, furnished menus and highlighted daily specials
- Answered telephone to provide dining information and take reservations
- Built positive relationships with other front-of-house and kitchen staff
- Stayed attentive to server availability and table turnover to quickly seat guests.
Office Manager
Orthopedic Clinic CHDO
Tegucigalpa, Francisco Morazan
01.2019 - 01.2020
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions
- Explained policies and procedures to visitors.
Front Desk Assistant
Smiley Dental Group
Nashville, TN
09.2018 - 12.2018
- Maintained important files, running reports and delivering updates on occupancy and revenue
- Maintained master calendar and scheduled new appointments based on provider availability
- Communicated with patients to gather intake data and verify chart information
- Delivered real-time, accurate oral translations and interpretations for clients
- Interpreted conference calls and other workplace communications in real-time
- Sat in on meetings to provide members with oral translations of conversations and information.
Education
Computer Science Pathway, A.S - Computer Science and Programming
Georgia State University
03.2025
High School Diploma in Science and Arts -
Summer Hill School
01.2013
Skills
- Customer Needs Assessment
- Guest Relations Management
- Payment Processing
- Sales Expertise
- Reservation Management
- Quality Assurance
- Supply Management
- Administrative Support
- Inventory Control
Certification
- Digital Marketing Course: LEVEL 7, Tegucigalpa, HND
- Dale Carnegie : Curso Juvenil, Tegucigalpa, HND
Skills And Technology
- Costumer Service
- Phone and Email Etiquette
- Leadership and Teamwork
- Multitasking
- Excellent Communication
- Photo Taking and Editing
- Problem-Solving
- Reservations Management
- Premier Pro Program
- Analytical Thinking
- Photoshop Program
Languages
- English, Bilingual Toefl
- Spanish, Native
Timeline
Customer Service Executive
Services And Solutions
05.2023 - 12.2023
Waitress
D'Boca N'Boca
08.2022 - 12.2022
Hostess
Café Lapin
06.2022 - 08.2022
Office Manager
Orthopedic Clinic CHDO
01.2019 - 01.2020
Front Desk Assistant
Smiley Dental Group
09.2018 - 12.2018
Computer Science Pathway, A.S - Computer Science and Programming
Georgia State University
High School Diploma in Science and Arts -
Summer Hill School
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