Tania Baker
New York,NY
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
24
24
years of professional experience
Work History
Store Manager
Janovic Painting & Decorating Centers
New York, NY
07.2014 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Managed inventory control, cash control and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Approved regular payroll submissions for employees.
- Developed new store location from ground up by hiring and training efficient team.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Department Manager
Home Depot
The Bronx, NY
06.2007 - 07.2013
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Systematized 4000 units of inventory, improving rate of internal loss prevention by 99%
Cast Member
Walt Disney World Resort
Orlando, FL
09.2001 - 05.2012
- Specialized in selling camera and computer equipment
- Possessed sound knowledge of all imagery products from manufacturing stage through distribution.
- Ensured product sales goals were achieved through various promotions
Education
No Degree - Marine Biology
Alabama State University
Montgomery, ALMicrosoft Office Certification -
Xincon Technology School
New York, NYHigh School Diploma -
Park West High School
New York, NY06.2000
Skills
- Assignment Delegation
- Problem Anticipation and Resolution
- Staff Scheduling
- Verbal and Written Communication
- Team Leadership
- Employee Motivation
- Originality and Creativity
- Decision Making
- Focus and Follow-Through
- Money Handling
- Special Promotions Planning
- Multitasking and Prioritization
Accomplishments
- Managed a store that exceeded company expectations in every category during the every quarter.
- Supervised team of 7 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- Toastmasters
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Store Manager
Janovic Painting & Decorating Centers
07.2014 - Current
Department Manager
Home Depot
06.2007 - 07.2013
Cast Member
Walt Disney World Resort
09.2001 - 05.2012
No Degree - Marine Biology
Alabama State University
Microsoft Office Certification -
Xincon Technology School
High School Diploma -
Park West High School
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