Tania Bankston
La Grange,GA
Summary
PROFESSIONAL SUMMARY
Accomplished and certified Pharmacy Technician/ Customer service representative of 16 years, with a proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high quality assurance and control standards when filling prescriptions, and administering customer service. A driven individual who is dependable and effective in managing operations. Successful in encouraging team members to work efficiently and meet targets. Well organized, self-motivated, and knowledgeable about successful strategies for managing tasks.
Overview
21
21
years of professional experience
Work History
Pharmacy Technician Cpht/Call Center Customer Service Representative
CVS Health/ Encompass RX
09.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Placed outbound calls to patients to expedite prescription orders and addressed all questions
- Placed conference calls with other pharmacies and routed patients to correct departments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Utilized pharmacy management software to process prescriptions efficiently.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Resolved third-party billing, computer system and customer service issues.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
Pharmacy Technician CPht
WellStar West Ga Medical Center
11.2022 - 09.2023
- Answered incoming phone calls and addressed questions or resolve requests from medical staff.
- Solved problems in-person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
- Prepared intravenous solutions, admixtures, respiratory drugs, and other solutions using aseptic techniques.
- Restocked automated medication dispensing equipment.
- Communicated directly with Pharmacy staff and pharmacy manager.
- Completed paperwork and filed them properly.
- Properly disposed of all confidential information, to protect the privacy of all patients.
- Assisted in the preparation, distribution, and storage of pharmaceuticals.
- Counted, measured, and compounded medications following standard procedures.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address questions from medical staff.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Compounded medications such as IV drips, oral medications and topical medications also
Pharmacy Technician Cpht /Customer Service Representative
CVS Pharmacy
06.2003 - 01.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Resolved third-party billing, computer system and customer service.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Coordinated verification and filling of more than 400 daily prescriptions in high-volume pharmacy environment with limited staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Education
No Degree - Psychology
Albany State University
Albany, GABachelor of Science - Business Administration And Management
Columbus State University
Columbus, GA05.2027
High School Diploma -
Lagrange High School
Lagrange , GA05.2004
Skills
- Organization and Prioritization
- Experience in production environment /
- Answering and Routing Calls
- Dispensing Medications
- Microsoft Office Outlook, Word, Excel, and Teams
- SPRX
- Avaya desktop phone and app
- Operation of dual Monitors
- Medication Documentation
- Cash Register Operation
- Professionalism
- Patient Profile Setup
- Drug Inventory Management
- Time Management
- Updating Medication Histories
- Judgment and Decision-Making
- Pharmacy Management Software
- Confidentiality and HIPAA
- Complex Problem-Solving
- Dosage Calculation
- Multitasking
- Exceptional Customer Service
- Excellent written and verbal communication skills
- Fast and efficient learner
- Ability to follow directions
- Ability to resolve issues following proper steps or procedures
- Proper knowledge of Sterile Compounding 797
- Knowledge of Pharmacy omnicell
- Problem-solving skills
- Team Collaboration
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Patient confidentiality
- Insurance Verification
- Pharmacy Ethics
- Pharmacy and customer records management
- Drug Classification Knowledge
- Interpreting and Processing Medication Orders
- Healthcare regulations
- Regulatory Compliance
- Certified Pharmacy Technician (CPhT)
- Employee Training
Timeline
Pharmacy Technician Cpht/Call Center Customer Service Representative
CVS Health/ Encompass RX
09.2023 - Current
Pharmacy Technician CPht
WellStar West Ga Medical Center
11.2022 - 09.2023
Pharmacy Technician Cpht /Customer Service Representative
CVS Pharmacy
06.2003 - 01.2023
No Degree - Psychology
Albany State University
Bachelor of Science - Business Administration And Management
Columbus State University
High School Diploma -
Lagrange High School
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