Tania Barba Martel

• I completed my externship at The Oncology Institute of Hope and Innovation. (80 hours)
• Assessed patient conditions by accurately monitoring and recording vital signs, contributing to effective treatment plans in a fast-paced clinic.
• Assisting Providers: Helping physicians, nurses, and other healthcare professionals during examinations, procedures, and treatments.
• Injections and Specimens: Administering subcutaneous or intramuscular injections, and collecting blood or urine samples.
• Completed day-to-day duties accurately and efficiently.
• Prioritized and organized tasks to efficiently accomplish service goals.

Graduated in December 2025.

• Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
• Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
• Resolved customer complaints and handled refunds and returns to promote satisfaction.
• Coached and mentored new employees on company policies and procedures.
• Helped oversee the daily operations of the store, managing staff and inventory.
• Communicated with clients to address questions, concerns, and needs and provide quality customer service.

• Processed customer return requests efficiently using Amazon's proprietary systems.
• Managed inventory discrepancies related to returned items effectively.
• Processed refunds in accordance with company policies and procedures.