Tania Horton

Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, and customer demands.

** Extremely Competent in TRID, RESPA, FACTA, OCC, CFPB, FHA, HUD, CONVENTIONAL MORTGAGE, JUMBO LOANS, FANNIE MAE, FREDDIE MAC, 1003 1008 AUS, FUNDING and DU LP SYSTEMS. Also knowledgeable in computer Microsoft Outlook, Word and Excel systems.

• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Reviewed and validated details of loan applications and closing documentation.
• Assessed customer account histories to determine previous compliance with payment plans and loan terms.
• Worked flexible hours; night, weekend, and holiday shifts.
• Competency in the following areas: Audit, Financial Skills, Financial Software, Customer Service, Information Analysis, Multi Decision Making, Verbal Communication and Compliance.

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• ** Extremely Competent in TRID, RESPA, FACTA, OCC, CFPB, FHA, HUD, CONVENTIONAL MORTGAGE, JUMBO LOANS, FANNIE MAE, FREDDIE MAC, 1003 1008 AUS, FUNDING and DU LP SYSTEMS. Also knowledgeable in computer Microsoft Outlook, Word and Excel systems.
• Competency in the following areas: Audit, Financial Skills, Financial Software, Customer Service, Information Analysis, Multi Decision Making, Verbal Communication and Compliance.
• Gained strong leadership skills by managing projects from start to finish.
• Skilled at working independently and collaboratively in a team environment.
• Proved successful working within tight deadlines and a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.

• Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
• ** Extremely Competent in TRID, RESPA, FACTA, OCC, CFPB, FHA, HUD, CONVENTIONAL MORTGAGE, JUMBO LOANS, FANNIE MAE, FREDDIE MAC, 1003 1008 AUS, FUNDING and DU LP SYSTEMS. Also knowledgeable in computer Microsoft Outlook, Word and Excel systems.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Took payment information and other pertinent information, collected payments from consumers on past due mortgages or offered retention options. 200+ outbound and inbound calls daily with recommendations to the client on the most effective way to recover past due funds.
• Carried out opening and closing functions to meet operational needs underpinning strong customer service.

• Took payment information and other pertinent information, collected payments from consumers on past due mortgages or offered retention options. 200+ outbound and inbound calls daily with recommendations to the client on the most effective way to recover past due funds.
• Carried out day-day-day duties accurately and efficiently.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Worked flexible hours; night, weekend, and holiday shifts.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Identified issues, analyzed information and provided solutions to problems.
• Exceeded goals through effective task prioritization and great work ethic.
• Was considered a Team Leader and given responsibility to train new hires.