Tania Belanger
Bow,NH
Summary
Experienced Patient Advocate adept at conflict resolution, time management and relationship building. Dedicated Patient Advocate highly effective at getting patients connected with valuable resources. Technologically savvy and successful managing large caseloads. 20 Years of success career experience in large hospital environments.
Overview
19
19
years of professional experience
Work History
Eligibility and Enrollment Patient Advocate
Conifer Health Solutions
12.2020 - Current
- Worked effectively with staff from all departments to coordinate resolutions.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Educated patients and families on healthcare options and financial support resources.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
- Maintained patient records and updated electronic health systems to safeguard data.
- Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
- Advocated for patient rights and access to support resources in healthcare settings.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
Hospital Unit Coordinator
New London Hospital
04.2019 - 03.2021
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Coordinated and maintained referral sources related to admissions, discharges and follow up services to sustain daily census requirements.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
- Assisted in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.
- Assisted with processing patient admissions, transfers and discharges.
- Provided care for 25-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions
Care Management Administrator
New London Hosptial
03.2015 - 12.2020
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Completed forms and reports to facilitate admission, transfer or discharge.
Hospital Biller
New London Hospital
08.2004 - 03.2015
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Executed billing tasks and recorded information in company databases.
- Followed up with appropriate parties to obtain prompt payments.
- Kept all patient information secure and confidential.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Prepared and submitted monthly billing reports to management for financial overview.
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Collaborated with customers to resolve disputes.
- Maintained accurate records of customer payments.
- Utilized various software programs to process customer payments.
- Generated monthly billing and posting reports for management review.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Education
Associate of Science - Medical Billing And Coding
Anthem College
Phoenix, AZ04.2009
High School Diploma -
Concord High School
Concord, NH06.1987
Skills
- Interdepartmental Cooperation
- Conflict Mediation
- Relationship Building
- Application Support
- Proactive Problem Solving
- Verbal and Written Communication
- Technical Assistance
- Resource Utilization
- Organized Nature
- Financial Counseling
- Patient Rights
- Computer Savvy
- Eligibility Determination
- Effective Communication
- Conflict Resolution
- Active Listening
- Decision-Making Support
- Multitasking Abilities
- Customer Service
- Critical Thinking
- Organizational Skills
- Resolving Problems
- Database Search and Data Entry Skills
- Registration and Scheduling
- Providing Information and Resources
Timeline
Eligibility and Enrollment Patient Advocate
Conifer Health Solutions
12.2020 - Current
Hospital Unit Coordinator
New London Hospital
04.2019 - 03.2021
Care Management Administrator
New London Hosptial
03.2015 - 12.2020
Hospital Biller
New London Hospital
08.2004 - 03.2015
Associate of Science - Medical Billing And Coding
Anthem College
High School Diploma -
Concord High School
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