Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriela Platero

Midland,TX

Summary

Proven track record of enhancing customer satisfaction and streamlining order fulfillment processes at Amazon. Skilled in leveraging strong communication and interpersonal skills alongside proficient computer abilities to exceed productivity targets. Demonstrated flexibility and commitment to quality, achieving significant improvements in efficiency and customer engagement. Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts 50 pounds. Highly experienced in performing quality inspections and machinery operations. Highly efficient warehouse asocciatee well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Hardworking and passionate job seeker with strong organizational skills . Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Associate

Amazon.Inc
09.2023 - 06.2024
  • Receive trucks full of orders then prepare them for delivery
  • Load conveyor belts and transport and stage deliveries to be picked up by drivers.
  • Receive and prepare inventory for delivery
  • Receive truck deliveries
  • Build, wrap, sort and transport pallets and packages
  • Use technologies like smartphones, and handheld devices to sort, scan, and prepare orders
  • View prompts on screens and follow directions from some tasks
  • Consistently lifted materials weighing as much as 50 pounds.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.

Warehouse Packer Associate

Amazon
09.2022 - 05.2023
  • Get customer orders ready and pack them up
  • Troubleshoot problems
  • Ensure product meets quality requirements
  • Receive and put away inventory
  • Load boxes onto trucks for shipment
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.
  • Use scanners to read bar codes on boxes
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
  • View prompts on screens and follow directions for some tasks
  • Operated tape machines, scales and label printers to package items correctly.
  • Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
  • Increased order accuracy by meticulously following picking lists and double-checking packed items.
  • Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Created shipping labels to complete daily order processing.
  • Placed, tagged, and secured merchandise in diverse designated areas.
  • Loaded merchandise into specific packages suited for product dimensions.
  • Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
  • Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
  • Maintained quality standards by performing thorough final inspections of packed shipments before loading onto trucks.
  • Organized items on racks, shelves and bins to maintain established order.
  • Stocked and organized products in warehouse for easy accessibility and order fulfillment.
  • Adapted quickly to new technologies introduced into the workplace, enhancing overall productivity levels.
  • Minimized product loss by reporting any damaged or missing items immediately upon discovery.

Front Desk Receptionist

Corazon Hispano Clinic
09.2021 - 09.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for patients, ensuring seamless experiences during their visits.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Improved office efficiency with diligent management of appointment scheduling and calendar coordination.

Housekeeper

Thesis Hotel
02.2021 - 08.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Verified cleanliness and organization of storage areas and carts.

Housekeeping Team Leader

Melia Hotels International
05.2016 - 12.2020
  • Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
  • Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
  • Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
  • Reduced guest complaints with proactive communication and addressing issues promptly.
  • Managed team productivity and workflow to exceed quality standards.
  • Communicated repair needs to maintenance staff.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Coordinated household cleaning service operations and managed client relations.
  • Established clear communication lines between housekeeping, front desk, and maintenance departments, resulting in faster resolution of guest concerns.
  • Increased overall cleanliness scores through consistent monitoring of guest feedback reports from online platforms.

Bartender

Melia Hotels International
05.2016 - 12.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Waitress

Melia Hotels International
05.2016 - 12.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Education

Tourism And Business Administration Bachelor's Deg - Accounting And Finance

University of Camaguey
Camaguey, Cuba
11.2027

Gastronomic Assistant And Housekeeper - Hospitality And Tourism

Tourism Training Center FORMATUR School
Camaguey, Cuba
07.2019

High School Diploma -

Silverio Blanco
Camaguey, Cuba
07.2015

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Customer interaction
  • Workplace Safety
  • Cash Handling
  • Customer Engagement
  • Decision-Making
  • Complex Problem-Solving
  • Relationship Building
  • Courteous and Professional
  • Flexible Schedule
  • Oral communication
  • Data Entry
  • Customer service orientation
  • Order Fulfillment
  • Product Inspection
  • Shipment Processing
  • Friendly and Helpful
  • Strong Communication and Interpersonal Skills
  • Reliable and Responsible
  • Creative Thinking
  • Inventory and Stocking
  • Excellent Written and Verbal Communication
  • Flexible Hours
  • Basic Mathematics

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Associate

Amazon.Inc
09.2023 - 06.2024

Warehouse Packer Associate

Amazon
09.2022 - 05.2023

Front Desk Receptionist

Corazon Hispano Clinic
09.2021 - 09.2022

Housekeeper

Thesis Hotel
02.2021 - 08.2021

Housekeeping Team Leader

Melia Hotels International
05.2016 - 12.2020

Bartender

Melia Hotels International
05.2016 - 12.2020

Waitress

Melia Hotels International
05.2016 - 12.2020

Tourism And Business Administration Bachelor's Deg - Accounting And Finance

University of Camaguey

Gastronomic Assistant And Housekeeper - Hospitality And Tourism

Tourism Training Center FORMATUR School

High School Diploma -

Silverio Blanco

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Gabriela Platero