Tania Boykin

Supervisor Wesley Cherisol (407) 401-0569

• Answer and direct phone calls
• Organize and schedule appointments
• Plan meetings and take detailed minutes
• Write and distribute email, correspondence memos, letters, faxes and forms
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Update and maintain office policies and procedures
• Handling administrative requests and queries from senior managers
• Organizing and scheduling appointments with admin software
• Planning meetings and taking detailed minutes
• Skilled at working independently and collaboratively in a team environment.
• Conducted regular reviews of operations and identified areas for improvement.

Supervisor Joelle Colot

• Trained new and existing employees on customer service best practices to improve overall customer handling skills.
• Generate a compilation of reports, logs and lists including but not limited to authorization and verifications
• Ensure co-pays are tallied and reconciled and control credit extended to patients
• Promoted customer loyalty programs to increase customer retention and repeat purchases.
• Facilitated communication and collaboration between departments to help business function smoothly.
• Completed multiple tasks simultaneously to optimize project completion.

Supervisor Anike Okundaye (516) 967-7047

• Greet and welcome quests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensured reception area is tidy and presentable, with all necessary stationery and material (e.g Pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Adhered to strict HIPAA guidelines to protect patient privacy.