Tania Braun

• Improved patient care by implementing efficient scheduling and appointment systems for veterinary staff.
• Enhanced team communication by conducting regular staff meetings and providing clear expectations for daily tasks.
• Streamlined inventory management for cost-effective ordering, maintaining organized supply room and reducing waste.
• Increased client satisfaction with compassionate care, timely follow-ups, and thorough explanations of treatment plans.
• Boosted hospital revenue by promoting additional services such as grooming, boarding, and dental cleanings to clients during appointments.
• Developed strong relationships with local animal rescue organizations, increasing partnership opportunities and community involvement.
• Managed financial aspects, including budget planning, expense tracking, and ensuring proper billing procedures were followed.
• Maintained safe work environment by enforcing strict adherence to safety protocols and regularly updating essential equipment.
• Contributed to employee retention through effective hiring practices, ongoing training programs, and fostering positive workplace culture.
• Ensured regulatory compliance by staying current on industry standards, maintaining accurate records, and promptly addressing any issues or gaps in protocol.
• Facilitated seamless transitions between shifts by implementing detailed hand-off notes for overnight emergency cases or hospitalized patients.
• Optimized staff workflow efficiency with strategic delegation of tasks based on individual skillsets and strengths.
• Handled difficult situations calmly; navigating challenging conversations with clients regarding end-of-life decisions or financial constraints.
• Maintained high standard of cleanliness throughout; ensuring regular deep cleans to prevent cross contamination.
• Created Isolation Room Protocol , followed AAHA Standards.
• Resolved customer complaints professionally and efficiently while promoting satisfactory outcome for both parties involved.
• Encouraged continued professional development among staff members through educational resources; promoting certifications relevant to their roles.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Provided consistent leadership and direction; fostering an environment of teamwork, collaboration, and open communication among staff members.

Oversaw scheduling for 8 receptionist. Built a team that providing excellent customer service Maintained pharmacy ,communicated go home instructions for patients communicated estimates to clients. Assisted in hiring and training new Client Service Representatives. Assisted in employee attendance record keeping.

Managed appointment scheduler, filling prescriptions, providing friendly excellent customer service to clients and their pets. Answered phones with 8 incoming lines.