Tania Carela
Brooklyn,NY
Summary
Human resource coordinator with 3+ years of quality experience. Passionate about supporting duties and process work within the HR department. Skilled in multitasking, managing onboarding/background paperwork, and arranging/preparing reports. Implements procedures and utilizes HR knowledge to complete tasks and duties, including staffing, onboarding process, and managing sensitive and confidential information. Enure accurate and diverse initiatives with strong problem-solving skills and keen attention to detail.
Overview
9
9
years of professional experience
Work History
HR- Lead Background Investigation Coordinator
NYC Health + Hospitals/ Lincoln
07.2023 - 09.2025
- Perform all required background checks during onboarding of new hires, transfers, volunteers, residents, and other HR actions.
- Immediately initiating various background checks, including and not limited to Exclude provider checks { SEL, SAM, OMIG, OIG, OFAC} using all name combinations.
- Criminal history checks
- 3rd party verification for education, employment and license checks.
- Reviewing all background documents for completeness and or any potential concerns.
- Indicating HR background clearance on HR onboarding checklist once all background checks are cleared in order for Onboarding specialist to issues final offer letters.
- Reviewing onboarding documents for completeness including 1-9, E-Verify and Certiphi.
- Ensuing all background checks are done following standard work and policy; including obtaining all relevant clearance as part of background investigation process.
- Trained new hires on background folders, background checks and policy as well as Onboarding personnel folders.
- In the absence of others, may assist in following-up with potential candid regarding document submission and field/direct any HR related questions.
- Updating Metrics.
- Education Differential and Experience Differential Pay.
- Updating PeopleSoft security clearance and other information needed.
- Assist with reviewing/Audit personnel files for Joint Commission and all surveys preparation for accuracy and compliance.
- Prepped and reviewed as well as presented the background folders to the Joint Commission auditors.
- Providing reports on the status of background checks for candidates/assisting with filling of personnel related documents.
- Submitting completed NYC Department of Investigation (DOI) packages securely to DOI upon receipt where applicable.
- Reviewing fingerprints results immediately upon fingerprinting candidates; follow up with manager as needed and compare with conviction form information provided.
- Working with Onboarding Specialist on follow-up with candidates due to background check delays, including obtaining additional documentation in the event 3rd party verification are incomplete by the vendor.
- Performing other related confidential duties as assigned and assist with other special projects and events.
- Supporting other HR staff.
- Covered when needed at the front desk.
- Voluntold to assist on events.
HR (Temp) Clerical Assistant Level II
NYC Health + Hospitals/ Lincoln
10.2022 - 07.2023
- Perform all required background checks during onboarding of new hires, transfers, volunteers, and other HR actions.
- Partner with Background coordinator to ensure all required background checks are completed.
- Immediately initiating various backgrounds checks, including and not limited to. Excluded provider checks {SEL, SAM, OMIG, OIG, OFAC} using all name combinations.
- Criminal history checks for education, employment and license check.
- Perform other background checks as needed.
- Entering and pulling Child Registry and Certiphi.
- Assist in auditing personnel folders, when need be.
- Assist in reviewing ALL personnel folder are in full compliance with BLS, ACLS, PALS license.
- Scanning personnel and background folders into OnBase.
- Reviewing onboarding documents for completeness including I-9, E-Verify and Certiphi.
- Ensuing tasks are completed accurately and timely; may perform transactional work in the absence of others.
- Support other HR staff.
- Assist with all Surveys.
- Performing other related confidential duties as assigned.
Member Service Representative
AmeriHealth Caritas (Remote)
05.2022 - 07.2022
- Maintained up-to-date information in electronic medical records software.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Administrative Assistant Associate
Quest Diagnostics
02.2021 - 10.2021
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Answered patient's complaints regarding location, appointments, reports, etc.
- Used EHR and DIS online database to update complaints.
- Interviewed patients and documented details to update and sile paperwork.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Sanitized work area after every patient to prevent contamination and spread of disease.
Agent Services Representative
Teleperformance
01.2020 - 04.2020
- Documented conversations with customers to track requests, problems and solutions.
- Handled 100+ of calls per day.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
Administrative Assistant
Success Stories Learning Center
01.2017 - 02.2018
- Welcomed office visitors warmly, alerted staff to arrivals of scheduled appointment.
- Managed day to day calendar for director.
- Prepared center for open house.
- Sent invitations, call potential clients.
- Manage day to day attendance, as well as employee scheduling.
- Assist on event planning and marketing.
- Ensure all bus operations were on time to pick up kids from school, ensure they arrive on time.
- Coordinated bookkeeping activities in QuickBooks including invoicing and accounts payable.
Education
Associate of Science -
Penn Foster Career School
Scranton, PA06-2026
SHRM -
SHRM
02-2026
High School Diploma -
Revelation School of Florida
Maimi, Fl06.2010
Skills
- OnBase
- Teamwork
- HR metrics and reporting
- PeopleSoft
- Ms Office
- Ability to learn and apply new information
- Strong customer services skills
Timeline
HR- Lead Background Investigation Coordinator
NYC Health + Hospitals/ Lincoln
07.2023 - 09.2025
HR (Temp) Clerical Assistant Level II
NYC Health + Hospitals/ Lincoln
10.2022 - 07.2023
Member Service Representative
AmeriHealth Caritas (Remote)
05.2022 - 07.2022
Administrative Assistant Associate
Quest Diagnostics
02.2021 - 10.2021
Agent Services Representative
Teleperformance
01.2020 - 04.2020
Administrative Assistant
Success Stories Learning Center
01.2017 - 02.2018
Associate of Science -
Penn Foster Career School
SHRM -
SHRM
High School Diploma -
Revelation School of Florida