Tania Carrillo
Summary
Dedicated retail store manager with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Store Manager
Mango
04.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager
Rag & Bone
11.2022 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Assistant Manager
Travis Mathew
06.2022 - 12.2022
- Maintained a clean, safe, and organized store environment to enhance the customer.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Store Manager
Hammermade
07.2020 - 04.2022
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Manager
Armani Exchange
02.2015 - 04.2018
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
Languages
Spanish
English
Portuguese
Timeline
Store Manager
Mango
04.2024 - Current
Assistant Manager
Rag & Bone
11.2022 - 04.2024
Assistant Manager
Travis Mathew
06.2022 - 12.2022
Store Manager
Hammermade
07.2020 - 04.2022
Assistant Manager
Armani Exchange
02.2015 - 04.2018
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