Tania Chavez
Clover,SC
Summary
Dynamic sales professional with a proven track record at AT&T, excelling in relationship building and upselling. Recognized for delivering exceptional customer service and resolving complex issues swiftly. Adept at enhancing store appeal and driving sales through effective communication and problem-solving skills, consistently creating positive experiences for customers.
Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
4
4
years of professional experience
Work History
Sales Associate
AT&T
04.2024 - 05.2025
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Performed cash, card, and check transactions to complete customer purchases.
- Developed strong rapport with customers and created positive impression of business.
Call Center Representative
Epic
02.2023 - 03.2024
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Sales Associate
Spectrum
12.2020 - 11.2022
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
West Charlotte High School
Charlotte, NC05-2021
Skills
- Retail loss prevention
- Promotional support
- Upselling
- Flexible schedule
- Relationship building
- Verbal/written communication
- Complex Problem-solving
- Store opening and closing
- Positive and professional
- Customer service
- Sales expertise
- Time management
- Relationship selling
- Excellent communication skills
- Problem-solving skills
- Listening skills
- Multi-tasking strength
Languages
Spanish
Professional Working
Timeline
Sales Associate
AT&T
04.2024 - 05.2025
Call Center Representative
Epic
02.2023 - 03.2024
Sales Associate
Spectrum
12.2020 - 11.2022
High School Diploma -
West Charlotte High School
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