Tania Hodo
North Chicago,IL
Summary
Talented professional with several years of experience and successful career in planning, developing, and executing events and initiatives to achieve maximum potential. Creative and highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships and attracting new clients.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
AccuRx Allergy Pharmacy
Elmhurst, IL
08.2022 - Current
- Managed staff recruitment, training, and development processes.
- Created annual budgets and monitored expenses against budget goals.
- Built relationships with external stakeholders such as investors, partners.
- Developed and implemented strategies to increase operational efficiency.
- Collaborated with senior leadership on organizational objectives and initiatives.
- Monitored performance metrics to ensure quality standards are met.
- Formulated strategies to improve customer service levels within the organization.
- Maintained a positive work environment by resolving employee disputes promptly.
- Provided guidance and support for problem solving efforts.
- Directed the daily operations of multiple departments across the organization.
- Conducted regular meetings with departmental heads to review progress.
- Implemented process improvements to reduce waste and optimize workflow.
- Ensured compliance with safety protocols, industry standards, and legal requirements.
- Identified new business opportunities through market research analysis.
- Reviewed policies and procedures to ensure compliance with applicable regulations.
- Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
- Managed relationships with partners and vendors to align with company goals.
Practice Administrator
Wicker Park Eye Center
Chicago, Illinois
10.2003 - 07.2022
- Provided guidance on clinical coding practices to ensure accurate reimbursement from payers.
- Collaborated with medical providers to develop treatment plans that met patient needs within budget constraints.
- Maintained an up-to-date inventory of supplies needed for day-to-day operations.
- Analyzed financial data to identify areas of improvement in cost control initiatives.
- Addressed customer complaints in a timely manner to maintain high satisfaction ratings.
- Developed and implemented practice policies and procedures to ensure compliance with applicable laws and regulations.
- Monitored employee attendance records and maintained time off requests and approvals accordingly.
- Implemented strategies to reduce overhead costs while increasing revenue sources.
- Oversaw recruitment efforts for new employees and provided onboarding training sessions.
- Planned special events such as health fairs or community outreach programs.
- Supervised administrative personnel responsible for receptionist duties, filing paperwork.
- Managed daily operations of the practice, including scheduling appointments, processing payments, and maintaining records.
- Resolved billing issues promptly to maintain positive relationships with patients.
- Analyzed financial data to identify areas of improvement or potential cost savings initiatives.
- Participated in continuing education courses relevant to healthcare administration topics.
- Created monthly reports detailing practice metrics such as appointment volume, no-shows, collections.
- Conducted regular meetings with practice staff to review performance objectives, goals, and outcomes.
- Ensured timely completion of patient services by monitoring wait times for office visits.
- Coordinated with insurance companies to verify coverage for patients and determine any additional fees owed by the patient.
- Complied with OSHA and HIPAA regulations.
- Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
- Ordered supplies needed and kept tabs on inventory levels.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Consulted with clinicians to develop business strategy.
- Created and implemented policies and procedures for effective practice management.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Explained policies, procedures and services to patients.
- Recruited, hired and trained new medical and facility staff.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Education
Bachelor of Science - Business Administration And Management
Colorado College
Colorado Springs, CO08-2020
Skills
- Planning and execution
- Operations administration
- Compliance Management
- Business Analysis
- Operations Oversight
- Business Forecasting
- Strategic Planning
- Contract Negotiation
Languages
English
Professional
Spanish
Professional
Accomplishments
- Reduced wait times: Streamlined appointment scheduling and patient check-in processes, leading to a 30% reduction in average wait times.
- Improved team morale: Successfully implemented a team-building initiative that boosted employee morale and increased productivity by 15%.
- Achieved cost savings: Implemented cost-saving measures that resulted in a 10% reduction in operating expenses.
Awards
- Employee of the Month: Recognized for outstanding performance and dedication to the team.
- Outstanding Customer Service Award: Awarded for providing exceptional service to patients and clients.
- Team Achievement Award: Honored for the team's collective contribution to a successful project or initiative.
Certification
- CPR Certification:
- First Aid Certification:
- Basic Life Support (BLS) Certification:
- HIPPA Certification
- Compliance Certification
- Medicare and Medicaid Compliance Certification
Clinical Medical Certifications:
- Certified Medical Assistant (CMA):
- Specialized Medical Certifications:
References
References available upon request.
Timeline
Chief Operating Officer
AccuRx Allergy Pharmacy
08.2022 - Current
Practice Administrator
Wicker Park Eye Center
10.2003 - 07.2022
Bachelor of Science - Business Administration And Management
Colorado College
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