Tania C. Montoya
Alcalde
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Accountant II
Ohkay Owingeh Housing Authority
10.2022 - 02.2025
- Develop and manage payable, payroll, personnel records.
- Prepare and review all requests for payment vouchers.
- Assist with annual financial audits.
- Delegated management and authority over Housing staff.
- File and maintain records and maintained confidentiality
- Prepared and filed tax forms to meet needs of employees.
- Worked with Tsigo Bugeh Apartment tenants on annual lease recertification and home inspections.
- Reviewed and entered cash deposits in general leger.
- Reviewed and processed monthly billing for TBV tenants.
Accountant II
Santa Clara Pueblo Tribal Administration
03.2019 - 09.2022
- Managed general ledger and reconciled accounts to ensure accuracy of financial statements.
- Developed and implemented internal controls to enhance financial reporting processes.
- Streamlined accounts payable and receivable processes, improving overall efficiency and accuracy.
- Conducted regular audits to ensure compliance with federal regulations and housing authority policies.
- Coordinated with external auditors during annual audit process, ensuring timely completion and compliance standards met.
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
- Provided technical assistance to Program Directors.
- Assisted Program Directors in completing award close outs before deadlines established by the Federal, State or Private Agencies.
Human Resources Technician
Ohkay Owingeh Tribal Administration
10.2016 - 05.2018
- Managed employee records and maintained confidentiality of sensitive information.
- Facilitated onboarding processes for new hires, ensuring compliance with organizational policies.
- Assisted in the administration of employee benefits programs, addressing inquiries and resolving issues.
- Developed and implemented HR policies that aligned with tribal regulations and best practices.
- Conducted thorough investigations of employee relations issues, such as harassment complaints or policy violations, ensuring appropriate corrective actions were taken.
- Conducted regular audits of HR policies and procedures, ensuring alignment with industry best practices and legal requirements.
- Supported company growth by efficiently managing high-volume recruitment efforts and selecting top talent.
- Collaborated with department managers to create detailed job descriptions for open positions, attracting qualified candidates.
- Maintained accurate employee records, ensuring compliance with state and federal regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Administered employee benefits programs and assisted with open enrollment.
Property Manager
Ohkay Owingeh Housing Authority
09.2010 - 10.2016
- Oversaw daily operations of residential properties, ensuring compliance with regulations and policies.
- Managed tenant relations, resolving disputes and maintaining high satisfaction levels.
- Led team in executing leasing processes, achieving occupancy goals through effective strategies.
- Conducted regular property inspections to identify issues and initiate timely repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Worked with Auditors with yearly audits on Housing program and tenant files.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Secretary
Ohkay Owingeh Housing Authority
08.2008 - 09.2010
- Managed daily office operations to ensure efficient workflow and communication.
- Coordinated scheduling for meetings, appointments, and events to optimize resource allocation.
- Assisted in developing internal processes to enhance administrative efficiency and service delivery.
- Facilitated communication between departments, providing timely information to support decision-making.
- Implemented improvements in filing systems, increasing accessibility of important documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Supported project management activities, contributing to timely completion of key initiatives.
- Improved office workflow by redesigning document submission process.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Streamlined communication processes, resulting in faster response times to internal queries.
- Organized travel arrangements for executive team, ensuring smooth logistics for multiple trips.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Customer Service Representative
Los Alamos County Kandu
04.2005 - 12.2007
- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Provided accurate information regarding services, programs, and community resources to enhance customer satisfaction.
- Collaborated with team members to streamline processes, improving response time for customer requests.
- Trained new staff on company policies, procedures, and customer service best practices to ensure consistency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Degree - Business Administration
01.2005
Skills
- Accounting and bookkeeping
- Accounts payable and receivable
- Bank reconciliation
- Bookkeeping
- Customer relations
- Financial management
- Payroll management
- Audit support
- Administrative support
- Budget analysis
- Internal controls
- Grant management
Hobbies and Interests
Farming and Ranching (I assist with our family farm and ranch), Recreationist: I enjoy our New Mexico outdoors and get involved in activities such as photography, hiking, sightseeing, and gathering herbs.
MARITAL STATUS
Single, one son, Sixteen years old
Timeline
Accountant II
Ohkay Owingeh Housing Authority
10.2022 - 02.2025
Accountant II
Santa Clara Pueblo Tribal Administration
03.2019 - 09.2022
Human Resources Technician
Ohkay Owingeh Tribal Administration
10.2016 - 05.2018
Property Manager
Ohkay Owingeh Housing Authority
09.2010 - 10.2016
Secretary
Ohkay Owingeh Housing Authority
08.2008 - 09.2010
Customer Service Representative
Los Alamos County Kandu
04.2005 - 12.2007
Degree - Business Administration
Similar Profiles
Mya ChavezMya Chavez
After-School Tutor at Ohkay Owingeh Education DepartmentAfter-School Tutor at Ohkay Owingeh Education Department
MARVIN GABALDONMARVIN GABALDON
Community Health Representative at Ohkay Owingeh CHR ProgramCommunity Health Representative at Ohkay Owingeh CHR Program
Joyce Humphrey-SilerJoyce Humphrey-Siler
Housing Counselor at Fort Worth Housing Solutions (formerly Fort Worth Housing Authority)Housing Counselor at Fort Worth Housing Solutions (formerly Fort Worth Housing Authority)
Valerie-Alicia PadillaValerie-Alicia Padilla
Receptionist at Los Alamos Wellness and RehabilitationReceptionist at Los Alamos Wellness and Rehabilitation
Cynthia DavisCynthia Davis
Emergency Management/Response Specialist at Los Alamos National SecurityEmergency Management/Response Specialist at Los Alamos National Security