Tania Coffman
Office administrator and sales
Richmond,TX
Summary
Dynamic professional with a proven track record at Sugar Creek Pool Service, adept in office management and customer relationship management. Excelled in enhancing customer satisfaction and streamlining operations, showcasing exceptional organizational skills and clear communication. Achieved significant improvements in client retention and operational efficiency, embodying a blend of hard and soft skills critical for advancing business objectives.
Overview
39
39
years of professional experience
Work History
Office Manager,Sales Associate
Sugar Creek Pool Service
11.1985 - Current
- Manage customer incoming and outgoing calls . Handel invoices . Call customers with estimates
- Handled credit card transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
salesperson , merchandiser ,Antique shows
Creative Works
11.2012 - 11.2024
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Brainstormed and implemented creative event concepts and themes.
- Worked to build relationships with customers and built potential for additional sales
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained current knowledge of evolving changes in marketplace.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Improved product visibility by strategically organizing merchandise on showroom floors.
- Optimized visual merchandising to create compelling product presentations that attracted and retained customers.
- Customized store layouts to maximize foot traffic and product exposure, enhancing sales potential.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Education
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Account reconciliation
- Mail handling
- Proposal writing
- Banking operations
- Customer relationship management
Timeline
salesperson , merchandiser ,Antique shows - Creative Works
11.2012 - 11.2024
Office Manager,Sales Associate - Sugar Creek Pool Service
11.1985 - Current
Dobie High School - ,
Similar Profiles
Naya DavisNaya Davis
Instructional Assistant / Student Support at Sugar Creek Charter SchoolInstructional Assistant / Student Support at Sugar Creek Charter School
Danae ScothernDanae Scothern
2nd Year Electrical Apprentice at Wilmar Sugar Plane Creek Mill2nd Year Electrical Apprentice at Wilmar Sugar Plane Creek Mill
Dylan JensenDylan Jensen
Landscape Foreman at Sugar Creek LandscapingLandscape Foreman at Sugar Creek Landscaping