Tania Coreas-Castro
Falls Church,Virginia
Summary
Demonstrates strong communication and teamwork skills, with ability to quickly adapt to new environments. Enjoys to contribute to team success and further develop professional skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Recreation Leader II
NCS
11.2024 - Current
- Create plans monthly for after school program
- Prepare snack
- Developed positive relationships with participants
- Engage participants in activates
- Resolve conflict between participants
- Creating new memberships for county residents
- Greet participants with friendly greeting when entering the building
- Answered phone promptly and transferred to directors
Talent Lead
Chick-Fil-A
11.2023 - 07.2024
- Screened applicants to ensure high-quality hires
- Conducted interviews to identify top talent and strengthen team productivity
- Onboard new hires, enhancing process efficiency for accelerated integration
- Conduct orientation sessions, improving new hire readiness and satisfaction
- Implement efficient tracking system for uniform distribution
- Enhanced team member communication by providing English-Spanish document translations
Supervisor
Chick-Fil-A
03.2022 - 11.2023
- Supervised evening team, ensuring company policies and delivering consistent performance.
- Led team to achieve smooth shift operations, addressing guest concerns promptly and effectively
- Managed end-of-day financial reconciliation, ensuring accuracy and accountability
- Held the team accountable for errors, fostering a culture of responsibility and continuous improvement
- Assisted Kitchen during peak periods to support understaffed or lagging areas
Team Member
Chick-Fil-A
04.2019 - 03.2022
- Responsibly greeted and took orders from guests
- Managed cash and credit transactions efficiently
- Exemplifies leadership in the work environment and handles food safely and practices cleanliness
- Resolved guest issues and delivered high-quality customer service
- Fulfilled Chick-Fil-A's mission statement
Junior Intern
Urban Alliance
10.2018 - 05.2019
- Participated in bi-weekly professional development workshops
- Engaged in collaborative group discussions focused on enhancing professional skills
- Planned and organized successful networking event for professionals in the local area
Restaurant Hostess
IHop
07.2018 - 08.2018
- Efficiently welcomed and seated guests, ensuring high customer satisfaction.
- Processed cash and credit transactions accurately, maintaining a balanced cash drawer.
- Handled phone orders, ensuring timely and accurate order processing.
Education
Standard Diploma -
Justice High School
Falls Church, VA06.2020
Skills
- Patience and Empathy
- Child Supervision
- Onboarding Process
- Training and Mentoring
- Staff Management
- Bilingual
Certification
- Registered Servsafe Proctor
- Servsafe: Food Protection Manager
- CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Recreation Leader II
NCS
11.2024 - Current
Talent Lead
Chick-Fil-A
11.2023 - 07.2024
Supervisor
Chick-Fil-A
03.2022 - 11.2023
Team Member
Chick-Fil-A
04.2019 - 03.2022
Junior Intern
Urban Alliance
10.2018 - 05.2019
Restaurant Hostess
IHop
07.2018 - 08.2018
Standard Diploma -
Justice High School
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