Tania Couso
Dallas,Texas
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Onboarding Navigator for Human Resources
Texas Health Resources
Dallas, TX
10.2022 - Current
- Acts as the primary contact for all post-offer job candidates, manages on-boarding process for extensive client list.
- Streamlines onboarding processes by creating and implementing comprehensive checklists for new hires.
- Performs employment and education verifications, processes I-9 documentation, and coordinates new hires’ orientation.
- Trains new Onboarding Navigators.
- Supports HR Generalists and the Human Resource dept with various administrative duties, reports, and different projects.
Administrative Assistant/ Chairman Psychiatry Dept. Assistant/ Qualified Bilingual Interpreter
Texas Health Resources Dallas
Dallas, TX
07.2018 - 10.2022
- Coordinated operations of 3 clinics, including training, scheduling, payroll and provider billing.
- Assisted chairman of department with legislative efforts and presentations.
- Developed physician, patient, and employee satisfaction initiatives for all clinics.
- Completed special projects including implementation of a telemedicine program for the department of psychiatry, the introduction of provider transcription services that saved providers 2.5 hours per week.
- Prepared clinics for regulatory accreditation surveys.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Oversaw the Texas Health Dallas Susan G. Komen grant.
- Provided interpreting services to patients and staff.
Patient Navigator
Texas Health Physician Group
Dallas, TX
08.2015 - 07.2018
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Obtained insurance authorization for all outpatient procedures and insurance referrals for Specialists.
- As a member of the Patient Navigation High Reliability Organization Committee, worked with leadership to develop new processes.
- Improved patient satisfaction by providing personalized guidance and resources throughout their healthcare journey.
Front and Back Office Assistant/ Interpreter
Texas Health Resources Dallas
Dallas, TX
03.2014 - 08.2015
- Worked with leadership to developed new processes for referrals, payments, medical records and training new employees.
- Managed schedule for 8 providers, processed documentation, insurances and provided patient education for outpatient procedures.
- Provided timely support to various departments, ensuring smooth daily operations and increased productivity.
Office Assistant/ Interpreter
Texas Health Homecare-LHC Group
Dallas, TX
10.2012 - 04.2015
- Assisted Office Manager and DON with various administrative office tasks and in developing new processes to streamline admissions.
- In charge of scheduling and coordinating home health care for all patients in the DFW area and interpreting for Spanish speaking patients.
- Responsible for scheduling home health care for more than 250 patients, arranging coverage for starts of care, discharges, and all activity.
- Coordinated patient care including nursing, physical therapy, occupational and speech therapy, home health aide and social work.
Office Manager
Technical Resource Group Inc.
Dallas, TX
08.2010 - 10.2012
- Office Manager supporting Technical Recruiters & Account Managers in the corporate office and two other branches.
- Supervised Administrative Assistants, trained of new hires, supported office manager and Company President.
- Performed sourcing for multiple job openings in different Information Technology fields.
- Assisted Human Resources department with performing a wide range of administrative duties, including employment & education history verification, references verification and submission of expenses and time reports in vendor management systems.
- In charge of managing employment websites, posting jobs, screening applicant's resumes and onboarding process for various positions.
Education
Bachelor of General Studies - Magna Cum Laude - Business, Phycology And Women’s Studies
Texas Woman's University
05.2022
Skills
- Data Analysis
- Pre-Employment Screening
- Employment Recordkeeping
- Clerical Oversight
- Human Resources Support
- Organizational Development
- New Hire Onboarding
- Report Preparation
- Human Resources Management Systems
- Project Management
- Spreadsheet Management
- Workflow Optimization
Timeline
Onboarding Navigator for Human Resources
Texas Health Resources
10.2022 - Current
Administrative Assistant/ Chairman Psychiatry Dept. Assistant/ Qualified Bilingual Interpreter
Texas Health Resources Dallas
07.2018 - 10.2022
Patient Navigator
Texas Health Physician Group
08.2015 - 07.2018
Front and Back Office Assistant/ Interpreter
Texas Health Resources Dallas
03.2014 - 08.2015
Office Assistant/ Interpreter
Texas Health Homecare-LHC Group
10.2012 - 04.2015
Office Manager
Technical Resource Group Inc.
08.2010 - 10.2012
Bachelor of General Studies - Magna Cum Laude - Business, Phycology And Women’s Studies
Texas Woman's University