Tania Couso
Dallas,Texas
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Onboarding Navigator for Human Resources
Texas Health Resources
10.2022 - Current
- Acts as the primary contact for all post-offer job candidates, manages on-boarding process for extensive client list.
- Streamlines onboarding processes by creating and implementing comprehensive checklists for new hires.
- Performs employment and education verifications, processes I-9 documentation, and coordinates new hires’ orientation.
- Trains new Onboarding Navigators.
- Supports HR Generalists and the Human Resource dept with various administrative duties, reports, and different projects.
Administrative Assistant/ Chairman Psychiatry Dept. Assistant/ Qualified Bilingual Interpreter
Texas Health Resources Dallas
07.2018 - 10.2022
- Coordinated operations of 3 clinics, including training, scheduling, payroll and provider billing.
- Assisted chairman of department with legislative efforts and presentations.
- Developed physician, patient, and employee satisfaction initiatives for all clinics.
- Completed special projects including implementation of a telemedicine program for the department of psychiatry, the introduction of provider transcription services that saved providers 2.5 hours per week.
- Prepared clinics for regulatory accreditation surveys.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Oversaw the Texas Health Dallas Susan G. Komen grant.
- Provided interpreting services to patients and staff.
Patient Navigator
Texas Health Physician Group
08.2015 - 07.2018
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Obtained insurance authorization for all outpatient procedures and insurance referrals for Specialists.
- As a member of the Patient Navigation High Reliability Organization Committee, worked with leadership to develop new processes.
- Improved patient satisfaction by providing personalized guidance and resources throughout their healthcare journey.
Front and Back Office Assistant/ Interpreter
Texas Health Resources Dallas
03.2014 - 08.2015
- Worked with leadership to developed new processes for referrals, payments, medical records and training new employees.
- Managed schedule for 8 providers, processed documentation, insurances and provided patient education for outpatient procedures.
- Provided timely support to various departments, ensuring smooth daily operations and increased productivity.
Office Assistant/ Interpreter
Texas Health Homecare-LHC Group
10.2012 - 04.2015
- Assisted Office Manager and DON with various administrative office tasks and in developing new processes to streamline admissions.
- In charge of scheduling and coordinating home health care for all patients in the DFW area and interpreting for Spanish speaking patients.
- Responsible for scheduling home health care for more than 250 patients, arranging coverage for starts of care, discharges, and all activity.
- Coordinated patient care including nursing, physical therapy, occupational and speech therapy, home health aide and social work.
Office Manager
Technical Resource Group Inc.
08.2010 - 10.2012
- Office Manager supporting Technical Recruiters & Account Managers in the corporate office and two other branches.
- Supervised Administrative Assistants, trained of new hires, supported office manager and Company President.
- Performed sourcing for multiple job openings in different Information Technology fields.
- Assisted Human Resources department with performing a wide range of administrative duties, including employment & education history verification, references verification and submission of expenses and time reports in vendor management systems.
- In charge of managing employment websites, posting jobs, screening applicant's resumes and onboarding process for various positions.
Education
Bachelor of General Studies - Magna Cum Laude - Business, Phycology And Women’s Studies
Texas Woman's University
05.2022
Skills
- Data Analysis
- Pre-Employment Screening
- Employment Recordkeeping
- Clerical Oversight
- Human Resources Support
- Organizational Development
- New Hire Onboarding
- Report Preparation
- Human Resources Management Systems
- Project Management
- Spreadsheet Management
- Workflow Optimization
Timeline
Onboarding Navigator for Human Resources
Texas Health Resources
10.2022 - Current
Administrative Assistant/ Chairman Psychiatry Dept. Assistant/ Qualified Bilingual Interpreter
Texas Health Resources Dallas
07.2018 - 10.2022
Patient Navigator
Texas Health Physician Group
08.2015 - 07.2018
Front and Back Office Assistant/ Interpreter
Texas Health Resources Dallas
03.2014 - 08.2015
Office Assistant/ Interpreter
Texas Health Homecare-LHC Group
10.2012 - 04.2015
Office Manager
Technical Resource Group Inc.
08.2010 - 10.2012
Bachelor of General Studies - Magna Cum Laude - Business, Phycology And Women’s Studies
Texas Woman's University
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