Tania Del Villar Velasco

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected room deposits, fees, and payments.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Scheduled, coordinated and confirmed appointments and meetings.
• Completed data entry and filing to keep records updated for easy retrieval.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

• Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
• Handled cash transactions for room charges, deposits, and incidentals with precision and attention to detail
• Collaborated with housekeeping staff to ensure timely delivery of requested amenities or services to guest rooms
• Resolved billing discrepancies or disputes by working closely with the accounting department for prompt resolution
• Answered phone calls throughout shift, closely following strict guidelines for customer service and satisfaction.
• Developed and maintained positive relationships with guests for satisfaction.
• Developed strong organizational and communication skills through coursework and volunteer activities.

• Provided excellent customer service to hospital employees and vendors.
• Completed administrative tasks such as filing and answering Purchasing department phone calls and emails.
• Managed and submitted purchasing orders from all hospital departments, including physicians.

High school diploma or GED