Tania Del Villar Velasco
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Le Meridien Hotel
05.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Front Desk Hotel Clerk/Guest Services Associate
Hampton Inn By Hilton
08.2017 - 01.2025
- Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
- Handled cash transactions for room charges, deposits, and incidentals with precision and attention to detail
- Collaborated with housekeeping staff to ensure timely delivery of requested amenities or services to guest rooms
- Resolved billing discrepancies or disputes by working closely with the accounting department for prompt resolution
- Answered phone calls throughout shift, closely following strict guidelines for customer service and satisfaction.
- Developed and maintained positive relationships with guests for satisfaction.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Internship - Purchasing Department
City Of Hope Medical Center
06.2016 - 08.2016
- Provided excellent customer service to hospital employees and vendors.
- Completed administrative tasks such as filing and answering Purchasing department phone calls and emails.
- Managed and submitted purchasing orders from all hospital departments, including physicians.
Education
High School Diploma -
Duarte High School
Duarte, CA06.2016
Skills
- Effective organizational skills
- Phone etiquette
- Fluent in Spanish and English
- Cash Handling
- Windows operating system proficiency
- Experienced with Google Workspace tools
- Effective time management
- Computer literacy
- Strong attention to detail
- Communication Skills
- Proficient in administrative tasks
- Skilled in Microsoft Office tools
- Skilled in operating multi-line phone systems
- Excel proficiency
- Skilled in formatting and editing with Microsoft Word
- Customer service expertise
- Front office operations
- Accurate data entry
- Proficient in Microsoft Outlook
Timeline
Front Desk Receptionist
Le Meridien Hotel
05.2024 - Current
Front Desk Hotel Clerk/Guest Services Associate
Hampton Inn By Hilton
08.2017 - 01.2025
Internship - Purchasing Department
City Of Hope Medical Center
06.2016 - 08.2016
High School Diploma -
Duarte High School
Similar Profiles
Aurelia SchmokerAurelia Schmoker
Dual Housekeeping Manager at Le Meridien HotelDual Housekeeping Manager at Le Meridien Hotel
Sonthi PrasopnetSonthi Prasopnet
Night Manager at Le Meridien HotelNight Manager at Le Meridien Hotel
Sinjin Ooi-CappucciSinjin Ooi-Cappucci
Bartender at Le Meridien Hotel by MarriottBartender at Le Meridien Hotel by Marriott
Asia Jones MotleyAsia Jones Motley
Front Desk Security /Front Desk Receptionist at Carepoint Health - Bayonne Medical CenterFront Desk Security /Front Desk Receptionist at Carepoint Health - Bayonne Medical Center
ANGEL JONESANGEL JONES
Hotel Front Desk Receptionist/Front Desk Night Auditor at Hampton Inn By HiltonHotel Front Desk Receptionist/Front Desk Night Auditor at Hampton Inn By Hilton