Tania Escalante
Houston
Summary
Experienced in administrative and office support, I bring a diverse set of skills to any team. Collaborative and detail-oriented, I am known for my reliability, flexibility, and maturity. Bilingual proficiency adds a unique dimension to my professional profile.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant, Timekeeper
Gallant Industrial
08.2023 - 01.2025
- Timekeeping for office staff
- Ordering office supplies
- Organizing office events, including office parties and corporate events
- Setting up new employees in Rhumbix and providing on boarding materials
- Going to job sites to set up employees in Insperity
- Assisting HR when needed
- Translation of statements to English from Spanish
- Assisting with Rhumbix reports for payroll
- Assisting upper management as needed and/or requested
- Ordering marketing supplies including but not limited to business cards, work shirts (FRC and non FRC)
- In charge of corporate AMEX account
- Oversee employee WEX account
- Oversee facilities accounts such as burglar alarm, fire alarm etc
- In charge of Verizon business account
Customer Service Representative (Bilingual)
American National
07.2022 - 08.2023
- Answer phone calls with customer questions
- Send clients necessary paperwork for specific processes
- Take calls from Spanish consumers
- Create correspondence for customers
- Submit escalation request for customer
- Handle customers follow ups daily
- Handle all customer service inquiries in a reasonable manner
Customer Care
Coventry Homs-MHI/DFH
12.2021 - 07.2022
- Handling all customer inquiries for all communities in the Greater Houston area
- Inputting homeowner request
- Handling all necessary paperwork for construction managers
- Handling all paperwork for Production Managers
- Weekly production reports
- Weekly mail runs to include the following weeks jobs
- Back up the receptionist as needed
- Processing paperwork entered in our website
- Handling all requests by construction managers
Administrative Assistant
Tile Busters USA
03.2021 - 11.2021
- Answer Incoming phone calls
- Booking new jobs for our Paris office
- Sales
- Maintenance of our office (cleaning, making sure our products are stocked)
- Ordering needed items for the owners
- Handling administrative day to day duties for the office
- Interviewing potential employees
- Handling all bilingual employees/ customer questions
Executive Assistant
Keller Williams Realty- D-One Realty Team
06.2020 - 08.2020
- Schedule showings
- Answer phones
- Send out correspondence
- Handling all day-to-day administrative duties
- Running errands for realtor
Operations Coordinator
CCC/Hoover Ferguson
08.2019 - 01.2020
- Dispatched trucks to refineries to deliver our stainless totes
- Maintained contact with vendors, truckers, brokers, and customers
- Kept track of 15k flo-bins, through a sophisticated system, that includes a scanning program
- Worked with the sales and warehouse personnel to fulfill customer orders
Office Coordinator
Professional Placement
10.2018 - 01.2019
- Company Overview: Staffing Agency
- Answered calls on a multi-line phone system
- Managed League City and Friendswood offices
- Entered new agents in our system
- Processed checks and handled closing documents
- Processed incoming and outgoing mail and ordered office supplies
- Updated social media accounts for both locations
- Set up all sponsored agent meetings
- Staffing Agency
Administrative Assistant
J.A.M. Distributing
01.2007 - 01.2013
- Answered all customer inquiries
- Created spread sheets, pivot tables, presentations, and invoices
- Generated reports and formatted documents
- Assisting other departments such as Equipment, Marine, and Fuel
Education
GED
Los Angeles Pierce College
Woodland HillsNo Degree - Paralegal Studies
University of Houston
Houston, TX01-2026
High School - GED
Grover Cleveland High School
Reseda, CA06-1990
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Certification
ASP- Association of Staging Professionals
Paralegal Studies-Certification Program
Timeline
Administrative Assistant, Timekeeper
Gallant Industrial
08.2023 - 01.2025
Customer Service Representative (Bilingual)
American National
07.2022 - 08.2023
Customer Care
Coventry Homs-MHI/DFH
12.2021 - 07.2022
Administrative Assistant
Tile Busters USA
03.2021 - 11.2021
Executive Assistant
Keller Williams Realty- D-One Realty Team
06.2020 - 08.2020
Operations Coordinator
CCC/Hoover Ferguson
08.2019 - 01.2020
Office Coordinator
Professional Placement
10.2018 - 01.2019
Administrative Assistant
J.A.M. Distributing
01.2007 - 01.2013
GED
Los Angeles Pierce College
No Degree - Paralegal Studies
University of Houston
High School - GED
Grover Cleveland High School
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