Tania Espejo Cabrera
Brownsville,TX
Summary
Customer service professional with extensive experience in the industry, specializing in quality, speed, and process optimization. Proven ability to manage patient inquiries and resolve issues promptly, resulting in high patient satisfaction. Strong communication and problem-solving skills contribute to seamless patient experiences and operational efficiency. Organized and dependable, capable of managing multiple priorities while maintaining a positive attitude.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Healthcare Customer Service Representative
Concentrix United Healthcare
04.2025 - 08.2025
- Addressed patient inquiries and efficiently resolved issues to boost customer satisfaction.
- Facilitated communication between patients, healthcare providers, and insurance companies to optimize processes.
- Provided education to patients on healthcare services, benefits, and claims for greater clarity.
- Evaluated insurance claims for accuracy while ensuring adherence to company policies.
- Handled a significant volume of claims, prioritizing effectively to meet deadlines without compromising quality.
- Safeguarded confidentiality of sensitive patient information and medical records.
Bilingual Customer Service Advocate II
Concentrix, Blue Cross And Blue Shield
01.2023 - 03.2025
- Ensured compliance with HIPAA regulations, protecting client privacy during patient information handling.
- Managed difficult conversations with compassion, deescalating tense situations to achieve resolutions.
- Gathered information to assess and fulfill callers' needs while educating on relevant policies.
- Resolved complex inquiries in English and Spanish, enhancing overall customer satisfaction.
- Participated in training sessions to refine product knowledge and improve customer service skills.
- Supported company growth by consistently meeting performance metrics for call handling and customer satisfaction.
- Handled escalated customer concerns regarding claim denials with empathy and professionalism.
Loan Officer
Payment 1 Financial
07.2020 - 01.2023
- Submitted loan applications for underwriter verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Reviewed and edited loan agreements to enhance efficiency and accuracy.
- Obtained applicants' credit histories and assessed paperwork for loan feasibility.
- Developed strategies to expand customer sales, resulting in increased annual revenue.
- Processed payments and accurately applied them to customer balances.
- Handled high call volumes while meeting demands of a busy team.
Bilingual Customer Service Representative
Teleperformance, United Health Care
09.2018 - 06.2020
- Utilized forward-thinking strategies to enhance customer satisfaction and resolve concerns.
- Assessed caller needs, providing education on policies and procedures.
- Verified insurance eligibility and coverage for patients efficiently.
- Maintained patient records in compliance with HIPAA regulations.
- Entered demographic and insurance information into electronic medical record system.
- Investigated insurance claims denials, achieving fair resolutions through thorough analysis.
- Communicated updates on ongoing claims and documentation requests promptly.
Cashier
Bravo Supermarket
09.2016 - 08.2018
- Maintained cash register operations for cash, check, and credit card transactions with exceptional accuracy.
- Greeted incoming customers and addressed needs efficiently.
- Monitored cash drawer balances at shift start and conclusion for accuracy.
- Cultivated customer relationships to promote loyalty and repeat patronage.
- Assisted customers with purchases, item location, and reward program enrollment.
- Adapted schedule by taking extra shifts to accommodate business requirements.
- Managed stocking, tagging, and displaying of merchandise as necessary.
Education
High School Diploma - undefined
Cenapec
Santiago De Los Caballeros10.2021
Skills
- Exceptional customer support
- Interpersonal skills
- Strategic development
- Critical analysis
- Credit card processing
- Listening skills
- Solution-oriented mindset
- Refund handling
- Typing accuracy
- Analytical reasoning
- Calmness in stressful situations
- Claims handling
- Scheduling appointments
- Data verification
- Multitasking capabilities
- Critical Thinking
- Customer Service
Certification
Food handler certificate
LANGUAGES
Spanish - Native or Bilingual
English - Native or Bilingual
Timeline
Healthcare Customer Service Representative
Concentrix United Healthcare
04.2025 - 08.2025
Bilingual Customer Service Advocate II
Concentrix, Blue Cross And Blue Shield
01.2023 - 03.2025
Loan Officer
Payment 1 Financial
07.2020 - 01.2023
Bilingual Customer Service Representative
Teleperformance, United Health Care
09.2018 - 06.2020
Cashier
Bravo Supermarket
09.2016 - 08.2018
High School Diploma - undefined
Cenapec