Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tania Farria

New Orleans,LA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Frontend Cashier/ Customer Service

Roberts Fresh Market
New Orleans, LA
02.2024 - Current
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Worked closely with front-end staff to assist customers.
  • Collected payments and provided accurate change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed refunds for worn, damaged and broken merchandise.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered customer questions and provided store information.
  • Processed sales transactions to prevent long customer wait times.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Discounted purchases by scanning and redeeming coupons.

Front Desk/Public Attendant

The Q & C Hotel and autograph bar
New Orleans, LA
01.2023 - 01.2024
  • Logged cleaning and maintenance work accomplished, maintained cleaning supplies and reported public area repair needs to facilities team.
  • Monitored indoor and outdoor areas proactively for anything out of place or needing attention, kept alert for guests in need of help and practiced exemplary hospitality.
  • Addressed guest emergencies immediately and proficiently by administering basic first aid or by contacting internal and external resources according to established protocols.
  • Maintained hotel public areas sparkling clean, sanitary, secure and inviting to guests, with focus on lobby, restrooms, business center, front desk and health center.
  • Adhered tirelessly to public and company health and sanitation standards to keep guests and colleagues safe from disease transmission and injuries.
  • Communicated with maintenance team on damages to repair.

Education

High School Diploma -

Mcdonogh College Preparatory School
New Orleans, LA
05-2023

Skills

  • Cash Register Operation
  • ID Verification
  • Payment Processing
  • Drawer balancing
  • Customer Service
  • Returns processing
  • Product Recommendations
  • Customer Assistance
  • POS Systems
  • Cash Handling
  • Currency counting
  • Credit and cash transactions
  • Retail Merchandising
  • Money Handling
  • Cleaning and sanitizing
  • Liquor regulations and compliance

Timeline

Frontend Cashier/ Customer Service

Roberts Fresh Market
02.2024 - Current

Front Desk/Public Attendant

The Q & C Hotel and autograph bar
01.2023 - 01.2024

High School Diploma -

Mcdonogh College Preparatory School

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Tania Farria