Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tania Figueroa

Costumer Service and Sales Agent
Kent,WA

Summary

Seasoned, bilingual (English / Spanish) with experience in customer service and sales. Offering an exceptional record of achievements 12+ years of experience. Tenacious with a strategic and analytical approach to solving problems, bringing in customers, and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Organized and dependable, successful at managing multiple priorities with a positive attitude.

Solid skills, knowledge, and experience in sales, operations, communications, account management, customer service, and support in multiple environments and settings.

Goal-oriented with experience in retail industries and proven leadership abilities.

Overview

17
17
years of professional experience

Work History

Customer Service Agent

Alaska Airlines
12.2023 - Current
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Streamlined communication processes for improved information exchange between customers and team members.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Childcare Provider

Austin & Laura Ann Bowlin
07.2021 - 12.2023
  • Implement daily routines and activities to stimulate and engage children in sensory and educational activities.
  • Help children develop motor skills in preparation for preschool and kindergarten.
  • Work with children to develop good cognitive, physical and language skills.
  • Utilize positive reinforcement techniques to encourage good behavior.
  • Develop age-appropriate activities and crafts to engage children, facilitate creative play.

Sales Manager

Todoticket / Ticketmaster Guatemala
10.2018 - 01.2019
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance in large events.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.

Key Account Manager

VESA Laboratories
09.2014 - 08.2018
  • Grew sales by 75% and boosted profits, applying proactive management strategies and enhancing sales training.
  • Closed lucrative sales deals with multinationals using strong negotiation skills.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Established and cultivated solid business relationships with new and existing customers.
  • Resolved problems with high-profile customers to maintain relationships and increase the return customer base.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Selected correct products based on customer needs, product specifications, and applicable regulations.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Met with customers to discuss and ascertain needs, tailor solutions, and close deals.

Key Account Manager

Alcazaren. Wine And Liquor Distributor.
03.2013 - 07.2014
  • Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Analyzed key competitors to respond to competitive threats.
  • Selected correct products based on customer needs, product specifications and applicable regulations..
  • Analyzed sales to manage life cycle of product, inventory models and selling rates.
  • Developed and delivered presentations to key customers to position products and services.
  • Built and maintained strong client relationships to drive business growth.
  • Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Received initial 6 months of Sommelier training.

Assistant Manager

Papazitos Restaurant And Pizzeria
08.2012 - 02.2013
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Created employee schedules to align coverage with forecasted demands.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills between servers and kitchen staff.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Sales Supervisor

Bridge's Cakes And Cafe
05.2011 - 07.2012
  • Supervised 5 locations, and staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Worked jointly with team members to assist with closing sales, cross-selling, and upselling of products and services.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Checked store merchandise regularly for proper display and replenishment.
  • Created employee schedules to align coverage with forecasted demands.
  • Facilitated regular team meetings to discuss challenges, successes, and strategies.
  • Monitored daily sales performance and provided feedback to each team member.
  • Developed and implemented incentive programs to increase sales and customer loyalty.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Business Sales Manager

Pricesmart Clubs
03.2008 - 02.2011
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew businesses by adopting market expansion strategy to serve different customer needs.
  • Accomplished sales goals and boosted revenue $2.5 million through product knowledge and customer relationship management.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed accounts to retain existing relationships and grow share of business.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.

Sales Representative

Transactel / Norwegian Cruises
10.2007 - 02.2008
  • Handled between 30 to 50 calls per day, providing clients with answers, solutions, and upgrades.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Engaged in friendly conversations with customers to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend upgrades.
  • Delivered energetic responses to customers by phone, going above and beyond to serve their needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Retained excellent client satisfaction ratings through outstanding service delivery
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer calls and emails to answer questions about products and services.
  • Stayed current on company offerings and industry trends.

Education

High School Diploma -

North Seattle Community College
Seattle, WA

Real Estate Salesperson - Real Estate

New York Real Estate Institute
New York, NY

Skills

  • B to B Sales
  • Strong Negotiator
  • Goals and Performance
  • Sales Quota Management
  • Excellent Communication Skills
  • Analytical Problem Solver
  • Customer Relations
  • Continual Improvement
  • Strong Deal Closer
  • Compelling Leadership Skills
  • Personnel Training and Development
  • De-Escalation Techniques
  • Exemplary work ethic
  • Empathetic and genuine

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Customer Service Agent

Alaska Airlines
12.2023 - Current

Childcare Provider

Austin & Laura Ann Bowlin
07.2021 - 12.2023

Sales Manager

Todoticket / Ticketmaster Guatemala
10.2018 - 01.2019

Key Account Manager

VESA Laboratories
09.2014 - 08.2018

Key Account Manager

Alcazaren. Wine And Liquor Distributor.
03.2013 - 07.2014

Assistant Manager

Papazitos Restaurant And Pizzeria
08.2012 - 02.2013

Sales Supervisor

Bridge's Cakes And Cafe
05.2011 - 07.2012

Business Sales Manager

Pricesmart Clubs
03.2008 - 02.2011

Sales Representative

Transactel / Norwegian Cruises
10.2007 - 02.2008

High School Diploma -

North Seattle Community College

Real Estate Salesperson - Real Estate

New York Real Estate Institute

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Tania FigueroaCostumer Service and Sales Agent