Tania Frech
Manchester,NH
Summary
Self-motivated, skilled communicator, reliable, personable, eager to put skills, enthusiasm, and understanding into a growth-oriented position. A compassionate listener that can communicate at a level that creates a pleasurable atmosphere for other team members and clients alike. Creative, energetic, and proven ability to streamline complicated operations in a fast-paced environment. Proven ability to manage diversified office administrative functions, manage events, offer customer assistance and provide team support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
WIC Technician
Southern New Hampshire Services
03.2024 - Current
- Assure WIC benefits
- Responsible for performing and completing required intake for WIC clinics and issuing benefits to participants
- Completes all procedures for Certification of clients (proof of identification, household income, residence, D.O.B, and pregnancy), Performs all procedures that involve Food and benefit issuance (Proof of ID)
- Responsible for WIC data entry into the WIC computer system
- Responsible for having adequate knowledge of all WIC Federal and State policies as referenced in WIC Policies & Procedures Manual with the ability to adapt and adjust to changing policies and procedures
- Assist in performing all office duties such as: no show calls, transfer-ins, in-waiting's, filing and answering phone calls in a professional and knowledgeable manner
- Responsible for printing next day WIC clinic schedules and making reminder calls
- Communicates effectively with the WIC Coordinator.
Patient Service Representative/Spanish Interpreter
Amoskeag Health
06.2021 - 10.2022
- Kept current with literature and felid advancements to advocate to and for patients
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment
- Translated documents about treatment directions and helped non-English speaking patients fill out medical forms
- Translated procedural information to facilitate understanding between doctors and patients
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency
- Collaborated with professional colleagues in development and implementation of family language service initiatives
- Proofread, edited and improved documents of different sizes
- Followed ethical codes to protect confidentiality of patient medical information
- Checking In arriving patients for their scheduled appointments
- Entering data for patients into an electronic medical record (EMR)
- Processing paperwork in-person to collect information about the patient's past treatments and other historical medical data, including medications and surgical history
- Establishing new patients with the organization
- Scheduling appointments
- Assisting uninsured/underinsured patients who meet the criteria apply for Amoskeag Health SFS program as well as Medicaid and Marketplace assistance
- Responding to email inquires
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications
- Answering patient questions and concerns about billing and payments
- Communicate with patients through verbal and written correspondence
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Office Administrator
IRA TOYOTA
01.2018 - 12.2019
- Aid auto exchange reconciliation with other auto and processed paperwork from Finance & Insurance department
- Reviewed all contracts for accuracy and send them to financial institutions
- Processed in-state and out-of-state motor vehicle titles with precision and accuracy
- Filed records in new inventory and post to accounting
- Produce and report daily bank deposits
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email
- Produced high-quality communications for internal and external use
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity
- Supported office manager with proactive correspondence management, document coordination and customer relations
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Supervisor
Burlington Coat Factory
08.2015 - 05.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Tracked and prepared quarterly reports to present to leadership
- Coordinated employee schedules to keep pace with business needs and meet company demands
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
- Identified individual employee's unique work styles and adapted management methods
- Worked with management team to implement proper division of responsibilities.
Office Manager/ Co Owner
Tech Geek
04.2009 - 07.2011
- Managed day-to-day business operations
- Maintained up-to-date administrative records to monitor operational conditions
- Drafted invoices for completed work
- Assigned daily work to technicians
- Bilingual support
- Customer service
- Managed purchasing, sales, marketing and customer account operations efficiently
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Office Manager
CAVE Home
09.2005 - 03.2006
- Cashier
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies
- Answered customers questions and concerns
- Supportive with proactive correspondence management, document coordination and customer relations
- Produced high-quality communications for internal and external use
- Maintained open communication with customers to foster positive relations and provide updates on issues
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Bilingual services.
Designated Hitter/ Pharmacy Technician
Walgreens
03.2001 - 11.2005
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
- Cashier
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
- Restocked automated medication dispensing equipment
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Education
Liscense Cosmetology -
Sunstate Academy Clearwater, FL
01.2013
High School Diploma -
Dionisio De Herrera Honduras
10.1992
Skills
- Problem-solving
- Interpersonal skills
- Excellent Customer service
- Active listener and communicator in verbal and non verbal communication
- Time efficient
- Proficient computer skills
- Management and Leadership skills
- Bilingual
- Notary Certified
- Administrative and Office experienced
- Teamwork and Collaboration
- Dependable
Timeline
WIC Technician
Southern New Hampshire Services
03.2024 - Current
Patient Service Representative/Spanish Interpreter
Amoskeag Health
06.2021 - 10.2022
Office Administrator
IRA TOYOTA
01.2018 - 12.2019
Supervisor
Burlington Coat Factory
08.2015 - 05.2016
Office Manager/ Co Owner
Tech Geek
04.2009 - 07.2011
Office Manager
CAVE Home
09.2005 - 03.2006
Designated Hitter/ Pharmacy Technician
Walgreens
03.2001 - 11.2005
Liscense Cosmetology -
Sunstate Academy Clearwater, FL
High School Diploma -
Dionisio De Herrera Honduras
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