Tania Gallardo Avalos
Summary
Bilingual in English and Spanish, Communication graduate with strong interpersonal skills. Offering over 4+ years of a track record in guest relations, preparing correspondence and documents, managing logistical arrangements, and ensuring guest satisfaction. Open to take on added responsibilities to achieve team objectives.
Overview
2
2
years of professional experience
Work History
Marketing Coordinator
Sator Soccer
04.2024 - Current
- Prepare all needs for expo events, expense reports, material, showcase set up, itinerary, photoshoots, and travel arrangements in coordination with inventory and budget.
- Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
- Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
Front Desk Representative
Planet Fitness
12.2022 - Current
- Proficiently handle guest inquiries and resolve conflicts with high levels of patience, tact, and diplomacy, maintaining positive guest relations and satisfaction.
- Accurately manage guest information and payments using computer systems and software such as Data Track, Active and Fit, and Silversneaker.
- Greet visitors and customers upon arrival, offer assistance, and answer questions to build rapport and retention.
Social Media Specialist
SealVax
12.2022 - 04.2024
- Stayed up to date on the latest trends, updates, and algorithm changes across social media platforms, adapting strategies and content accordingly to maintain a competitive edge.
- Pitched, developed, and produced short video content on TikTok, increasing followers rate by 30%.
- Coordinated with other departments to build strategic partnerships with influencers expanding the organization's reach and amplifying its message.
Server
Tiato Kitchen + Garden
07.2022 - 01.2023
- Trained new servers on POS system, food handling, customer service, and regulars' preferences.
- Monitored tables and visited at appropriate times to handle requests and deliver items.
- Oversaw work of junior staff members and mentors to improve performance.
Event Operations
San Diego Padres
02.2022 - 07.2022
- Executed the set-up and breakdown of Petco Park for all Padres home games and non-baseball events.
- Proficient in building strong relationships, and community engagement, demonstrated through fan engagement and professional interaction with players and celebrities.
- Worked closely with fellow event crew members, event organizers, and security personnel to ensure a unified and well-coordinated event experience.
Education
Bachelor of Arts - Communication
San Diego State University
San Diego, CA05.2022
Skills
- Data Entry
- Project Management
- Customer Service
- Crisis Communication
- Interpersonal Communication
- Operations
Languages
Spanish
Timeline
Marketing Coordinator
Sator Soccer
04.2024 - Current
Front Desk Representative
Planet Fitness
12.2022 - Current
Social Media Specialist
SealVax
12.2022 - 04.2024
Server
Tiato Kitchen + Garden
07.2022 - 01.2023
Event Operations
San Diego Padres
02.2022 - 07.2022
Bachelor of Arts - Communication
San Diego State University
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