Tania Gavillan
NEWYORK
Summary
Results-driven Grill Cook with a commitment to food safety and customer satisfaction. Proven ability to manage grill operations during peak hours while training new staff to enhance team performance.
Overview
1
1
Language
13
13
years of professional experience
Work History
Grill Cook
Parkhurst Dining
Newburgh, NY
09.2017 - 05.2024
- Operated grill stations to prepare high-quality meals in a fast-paced environment.
- Trained new team members on grilling techniques and kitchen best practices.
- Ensured food safety and sanitation standards were consistently met during food preparation.
- Collaborated with kitchen staff to streamline workflow and enhance service efficiency.
- Implemented portion control measures to minimize waste while maintaining quality standards.
- Led team efforts during peak service times, ensuring timely meal delivery and operational excellence.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
- Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Efficiently managed time by prioritizing tasks according to importance and urgency.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
- Stored and handled goods correctly to maintain freshness and quality.
- Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
- Grilled meats and seafood according to customer specifications.
- Trained new staff members on grill station operations, resulting in improved overall performance of the team.
- Established and maintained productive staff relationships for positive working environments.
- Reduced food waste by implementing proper portion control and efficient cooking techniques.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Ensured proper cooking temperatures were maintained for various proteins, resulting in consistent dish quality and reduced risk of foodborne illness.
- Worked closely with front-of-house staff to address any order modifications or dietary restrictions efficiently and accurately.
- Consistently met or exceeded performance goals by dedicating time and effort to honing skills and staying current with industry trends.
Sales Associate
Rainbow Shops
Newburgh, NY
09.2016 - 09.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
Party City
Middletown, NY
10.2012 - 08.2016
- Managed merchandise displays to optimize product visibility and drive sales.
- Supported inventory management by restocking shelves and conducting stock checks.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Sales Associate
Joyce Leslie
Middletown, NY
01.2011 - 10.2012
- Managed merchandise displays to optimize product visibility and drive sales.
- Assisted customers with product selection and inquiries to enhance overall shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to maintain store organization and cleanliness.
- Engaged in promotional activities to increase customer awareness of sales events.
- Provided feedback on customer preferences to aid in product selection decisions.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
GED -
Newburgh Free Academy
Newburgh, NYSkills
- Strong work ethic
- Quick adaptability
- Continuous learning
- Grilling techniques
- Multitasking ability
- Continuous learning
- Dedicated work ethic
Languages
Spanish
Native or Bilingual
Timeline
Grill Cook
Parkhurst Dining
09.2017 - 05.2024
Sales Associate
Rainbow Shops
09.2016 - 09.2017
Sales Associate
Party City
10.2012 - 08.2016
Sales Associate
Joyce Leslie
01.2011 - 10.2012
GED -
Newburgh Free Academy