Tania Ghansho Mal
Bellevue,WA
Summary
Dynamic professional with extensive experience in education and customer service, notably at Issaquah School District 411. Proven ability in classroom management and effective communication, fostering inclusive learning environments. Proficient in MS Office and detail-oriented documentation, consistently enhancing operational efficiency and student engagement. Strong work ethic drives success in diverse roles.
Overview
22
22
years of professional experience
Work History
Substitute Teacher
Issaquah School District 411
01.2024 - Current
- Work out teacher lesson plans, give out class work and assignments, and ensure effective discipline and class control. Giving instructions and organizing the classroom environment
- Report to the school administrative office and collect the appropriate materials and schedule of classes.
- Encouraged positive behavior among students through effective communication techniques.
- Provided notes and reports on school day activities to the primary teacher.
Severe Para Educator
Cherry Creek School District
Summit
10.2022 - 01.2024
- Encouraged students to explore learning opportunities while persevering through challenging tasks.
- Incorporated cooperative learning strategies into daily instruction whenever possible.
- Engaged students through lecture and discussion, increasing classroom interaction to build an inclusive learning environment.
- Conducted individual or small group tutoring sessions as needed for struggling students.
Substitute Para Educator
Ferndale School District
01.2021 - 01.2022
Cashier
Lowe’s Home Improvement
01.2021 - 12.2021
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Learned the roles of other departments to provide coverage and keep the store operational.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Operated cash register or POS system to receive cash, check, and credit card payment.
- Trained new team members in cash register operation, stock procedures, and customer service.
Walmart
Bellingham, USA
01.2019 - 01.2020
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Learned the roles of other departments to provide coverage and keep the store operational.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Operated cash register or POS system to receive cash, check, and credit card payment.
- Trained new team members in cash register operation, stock procedures, and customer service.
Care Giver
Res Care
Bellingham, USA
03.2018 - 01.2019
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Assisted clients with maintaining good personal hygiene.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
Cashier
Winco Foods
Bellingham, USA
09.2017 - 01.2018
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Learned the roles of other departments to provide coverage and keep the store operational.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Operated cash register or POS system to receive cash, check, and credit card payment.
- Trained new team members in cash register operation, stock procedures, and customer service.
Secretary Manager
BIKRAM INDUSTRIES
02.2013 - 07.2015
- Generated invoices for clients based on their orders or contracts.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Processed vendor payments according to established timelines.
- Developed an efficient filing system for documents related to personnel records.
- Provided support to executive team by managing calendars, scheduling appointments and organizing events.
Customer Service Cashier
ETISALAT (TELECOMMUNICATION)
02.2010 - 01.2013
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Greeted customers and provided friendly customer service.
- Offer customers carry-out service at the completion of a transaction.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Processed customer payments quickly and returned exact change and receipts.
Data Processing Assistant
EMIRATES BANK OF DUBAI UAE
01.2008 - 07.2008
- Conducted regular maintenance on computer systems to ensure proper functioning of data processing equipment.
- Screened and regularly answered calls to provide assistance to important clients.
- Maintained a detailed logbook of all activities related to data processing operations.
- Communicated by telephone and email for routine exchange of information.
Collection Officer
BANK AL ALFLAH PAKISTAN
11.2006 - 02.2008
- Followed up on overdue accounts via telephone calls, emails, letters, or other means of communication.
- Contacted customers with delinquent accounts to solicit payment.
- Negotiated and monitored payment plans with customers in order to resolve outstanding debts.
- Accepted and processed customer payments and applied toward account balances.
HR & ADMIN Assistant
INSTITUTE OF CHARTERED ACCOUNTANT OF PAKISTAN
03.2003 - 05.2006
- Handled confidential documents in an organized fashion according to established protocol.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Managed database systems containing customer contact information.
- Managed office supplies inventory and placed orders when necessary.
Education
Bachelor of Business Administration -
Newport Institute of Communication & Economics
Karachi, Sindh12.2003
Skills
- Customer service
- Cashiering
- Finance
- Communication
- MS Office
- Word
- Excel
- Financial processes
- Claims adjustments
- Personnel documentation
- Payroll
- Record keeping
- Detail-oriented documentation
- Confidentiality
- Procedural adherence
- Strong work ethic
- Classroom management
- Instructional strategies
- Behavior management
Affiliations
- Cultural competence is the ability to understand, appreciate, and navigate diverse cultures. A well-rounded person recognizes the importance of cultural differences and strives to learn about and appreciate them.
Timeline
Substitute Teacher
Issaquah School District 411
01.2024 - Current
Severe Para Educator
Cherry Creek School District
10.2022 - 01.2024
Substitute Para Educator
Ferndale School District
01.2021 - 01.2022
Cashier
Lowe’s Home Improvement
01.2021 - 12.2021
Walmart
01.2019 - 01.2020
Care Giver
Res Care
03.2018 - 01.2019
Cashier
Winco Foods
09.2017 - 01.2018
Secretary Manager
BIKRAM INDUSTRIES
02.2013 - 07.2015
Customer Service Cashier
ETISALAT (TELECOMMUNICATION)
02.2010 - 01.2013
Data Processing Assistant
EMIRATES BANK OF DUBAI UAE
01.2008 - 07.2008
Collection Officer
BANK AL ALFLAH PAKISTAN
11.2006 - 02.2008
HR & ADMIN Assistant
INSTITUTE OF CHARTERED ACCOUNTANT OF PAKISTAN
03.2003 - 05.2006
Bachelor of Business Administration -
Newport Institute of Communication & Economics
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