Tania Gonzalez
Los Lunas,NM
Summary
Analytical and detail-driven professional with 10+ years of experience in healthcare data operations, discrepancy identification, and process optimization. Strong foundation in financial analysis through ongoing Accounting degree. Skilled in validating complex datasets, supporting revenue cycle performance, and improving operational efficiency. Adept at cross-functional communication and delivering accurate, actionable insights.
Overview
12
12
years of professional experience
Work History
Operations Team Leader
CareCentrix
Phoenix, AZ
10.2022 - 11.2025
- Improved discrepancy identification accuracy by 89% through detailed analysis of operational and billing data, supporting stronger revenue-cycle integrity and financial accuracy.
- Maintained performance logs and documentation that informed new process improvements and contributed to team audit scores of 90% or higher, strengthening compliance and internal controls.
- Evaluated system workflows and recommended process enhancements that increase team efficiency and improved turnaround times, aligning operations with financial performance goals.
- Trained and coached staff on data standards, compliance requirements, and productivity expectations, improving data quality and supporting accurate financial and operational outputs.
- Monitored KPIs related to accuracy, productivity, and quality, providing leadership with data-driven insights that guided performance adjustment and supported organizational financial objectives.
- Identified area of improvement for high-level accounts, reducing clinical errors and minimizing financial risk associated with inaccurate or incomplete data.
- Reduced team questions and knowledge gaps by 76% by implementing weekly presentation that improved clarity, communication, and data handling accuracy.
Account Data Entry Clerk
CareCentrix
Phoenix, AZ
04.2015 - 10.2022
- Executed high-volume data entry while maintaining a 90% audit performance, even during the rollout of new processes and system updates.
- Collaborated with leadership to align workflows with organizational goals, identifying KPI errors and contributing to a 1-point reduction in measurable performance variances.
- Troubleshot system issues affecting data flow and operational performance, improving team idle time and supporting more efficient processing.
- Supported multiple functions across four departments, helping meet operational demands and reducing the frequency of patient complaints.
- Maintained accurate, transparent records essential for revenue-cycle operations, eliminating the need for resubmissions and reducing correction-related delays.
- Served as a subject matter expert, using strong attention to detail to identify data accuracies and guide team members, resulting in a 10% reduction in recurring errors.
Medical Data Entry Specialist
UnitedHealthcare
Phoenix, AZ
03.2014 - 02.2015
- Validated customer and patient data across multiple healthcare systems, maintaining 100% accuracy and proficiency with no delays or data-quality issues.
- Reviewed records for completeness and compliance with quality standards, conducting thorough analyses that minimized opportunities for data breached and strengthened internal controls.
- Converted data between systems during operational transitions, identifying errors and collaborating with teams to implement measurable process improvements.
- Provided cross-departmental support during peak workloads and analyzed staffing needs to ensure adequate coverage fore meeting end-of-day performance metrics.
Automobile Salesperson
Midway Chevrolet
Phoenix, AZ
10.2013 - 02.2014
- Strengthened communication and customer service skills through daily client transaction, achieving an 80% turnaround rate that contributed to increased sales performance and improved customer satisfaction.
- Maintained accurate customer records supporting financing account setup, reducing processing errors and improving workflow efficiency across the sales and financing process.
- Strengthened product and service knowledge by consistently staying updated on new offerings, maintaining one of the highest knowledge levels on the sales team and improving the accuracy and quality of customer guidance.
Education
Bachelor of Science - Accounting, Information Technology Candidate
Southern New Hampshire University
Manchester, NH06.2026
Skills
- Variance and Trend Analysis
- Microsoft Office Suite
- Excel
- KPI Monitoring and Performance Measurement
- Data Validation and Reconciliation
- Audit Preparations and Internal Controls
- Billing Accuracy Review
- Cross-Functional Healthcare Collaboration
- Staff Training and Coaching
- Problem-Solving and Decision Support
Timeline
Operations Team Leader
CareCentrix
10.2022 - 11.2025
Account Data Entry Clerk
CareCentrix
04.2015 - 10.2022
Medical Data Entry Specialist
UnitedHealthcare
03.2014 - 02.2015
Automobile Salesperson
Midway Chevrolet
10.2013 - 02.2014
Bachelor of Science - Accounting, Information Technology Candidate
Southern New Hampshire University