Tania Gonzalez
Manpower Employment Agency
Fuquay-Varina,NC
19
years of professional experience
Detail-oriented professional with strong customer service and cash handling skills. Proven ability to resolve issues swiftly and enhance customer satisfaction.
Results-driven assembler with expertise in quality assurance and team collaboration. Strengths in cash handling and operational efficiency support consistent achievement of production goals while ensuring compliance with safety protocols.
Work History
Skill Assembler
4 Months- Operated assembly tools to efficiently assemble components according to specifications.
- Followed safety protocols to maintain a secure and organized work environment.
- Collaborated with team members to meet daily production goals and deadlines.
- Inspected finished products for quality assurance to ensure compliance with standards.
Shift Manager
1 Year 10 Months- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored team members on effective customer service techniques.
- Implemented inventory control processes to minimize waste and improve efficiency.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Resolved customer complaints swiftly to maintain high satisfaction levels.
- Monitored food safety protocols, ensuring compliance with health regulations.
- Analyzed sales data to identify trends and adjust staffing accordingly.
- Developed training materials for new employees to enhance onboarding experience.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Front Desk Receptionist
1 Year 5 Months- Greeted guests upon arrival, ensuring a welcoming atmosphere and prompt check-in process.
- Managed reservations using hotel management software, optimizing room assignments for efficiency.
- Responded to guest inquiries and concerns, providing accurate information and resolving issues swiftly.
- Coordinated with housekeeping to ensure timely room readiness and cleanliness standards were met.
- Assisted in scheduling appointments for hotel amenities, enhancing guest experiences through personalized service.
- Monitored front desk operations, ensuring compliance with safety and security protocols for guests' safety.
Cashier
9 Years 11 Months- Processed customer transactions efficiently using point-of-sale systems.
- Ensured accurate cash handling and balanced registers at end of shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on cash register operations and customer service standards.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Implemented improvements in checkout procedures, reducing wait times for customers.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma
Skills
Assembly and production
Problem-solving
Attention to detail
Repetitive work
Product assembly
Customer service
Cash handling
Cleaning and sanitizing
Money handling
Cash register operation
Order taking
Cash management
Cash register systems
Cash handling expertise
Issue resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Skill Assembler
Manpower Employment Agency
02.2026 - CurrentRead More
Shift Manager
McDonald's
03.2024 - 01.2026Read More
Front Desk Receptionist
Quality Inn Hotel
09.2022 - 02.2024Read More
Cashier
Japan Express
09.2007 - 08.2017Read More
Charles E Jordan Hs
High School Diploma
Read More