Tania Gutierrez
Reno
Summary
Medical office administration professional with comprehensive background in managing business operations and public interactions. Collaborative approach and results-driven mindset, consistently adapting to meet new needs. Equipped with strong organizational abilities and interpersonal skills, fostering reliable and efficient workplace.
Overview
21
21
years of professional experience
Work History
Medical Office Administrator
TPSC
03.2018 - Current
- Developed policies and procedures for effective clinic management.
- Recruiting, hiring and training staff. Provide guidance, ongoing staff development and HR functions.
- Oversaw inventory management of medical supplies and equipment maintenance.
- Assist in budget planning for the medical office, identifying cost-saving opportunities, and maintaining close relationships with our vendors and company representatives.
- Manage payroll and employee records from hiring to annual reviews.
- Overview of policies and procedures ensuring implementation of state and federal healthcare regulations; including privacy standards.
- Address patient inquiries promptly, providing clear explanations about their plan of care and quotes for treatment, their insurance coverage, billing processes, or other concerns as needed.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures. Ensuring patient satisfaction and experience.
- Contributed to a positive workplace providing an inclusive environment where employees feel safe, recognized and valued.
Front Desk Representative
Digestive Health Associates
02.2014 - 11.2017
- Checking in and out of patients.
- Scheduling of patient office visits and procedures.
- Verifying benefits and eligibility for daily appointments.
- Support Management and handle extra projects as needed.
- Providing written and verbal Spanish translation for entire office.
- Structuring and organizing of patient documents and medical records.
- Central point of contact for patient inquiries, complaints, billing questions and other office related issues.
- Providing excellent customer service to each and every patient.
Store Manager/ Visual Designer
Guess? Inc.
01.2009 - 01.2014
- Managed a 30-employee store.
- Recruitment, new hire training and development.
- Maintained visual standards and store layout.
- Executed corporate programs, promotions and policies
- Enforced sound merchandising and loss control strategies
- Provided strategic, operational and fiscal leadership and maintained national presentation/service standards.
Store Manager
rue21
01.2007 - 01.2009
Store Manager
Styles for Less
01.2005 - 01.2007
Public Relations Intern
Hispanic Chamber of Commerce of Northern Nevada
01.2005 - 01.2006
- Provided marketing and support for community events and fundraisers.
- Kept members apprised of all relevant community news and events
- Demonstrated superior organizational skills and attention to detail.
- Worked with a diverse and high-profile clientele
Education
Truckee Meadows Community College
Reno, NV01.2026
Skills
- Fluent written and verbal communication in Spanish
- Building and maintaining of client and vendor relationships
- Excellent organizational and time management skills
- Outstanding customer service and public relation skills
- New employee training and development
- Budgeting & cost controls
- Database and financial management
- Strong interpersonal skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Office Administrator
TPSC
03.2018 - Current
Front Desk Representative
Digestive Health Associates
02.2014 - 11.2017
Store Manager/ Visual Designer
Guess? Inc.
01.2009 - 01.2014
Store Manager
rue21
01.2007 - 01.2009
Store Manager
Styles for Less
01.2005 - 01.2007
Public Relations Intern
Hispanic Chamber of Commerce of Northern Nevada
01.2005 - 01.2006
Truckee Meadows Community College