Versatile and compassionate healthcare professional with experience at multiple healthcare facilities excelling in patient care and medical terminology knowledge. Demonstrated ability to enhance patient satisfaction and maintain confidentiality, with a proven track record in HIPAA compliance and direct patient care. Achieved notable improvements in clinical environments and patient relations.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Dr. Alicia Hermogenes
03.2024 - Current
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Event Specialist
Sipping Pretty Arts and Entertainment Llc
03.2020 - Current
Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
Interfaced with clients to understand event objectives.
Managed event logistics and operations.
Elevated guest satisfaction by addressing concerns promptly and professionally during events.
Developed planning strategies while creating and maintaining best practices for budgets, project plans, event timelines, and presentations.
Negotiated and worked with venues and vendors to carry out event objectives.
Implemented creative solutions when faced with unexpected challenges or obstacles throughout various stages of an entire event''s life cycle.
Enhanced attendee experience by meticulously planning and executing event logistics.
Restorative Aide
Roselane Heath and Rehabilitation
01.2013 - 09.2019
Demonstrated a strong commitment to quality care by consistently meeting or exceeding established performance standards for restorative aides.
Served as liaison between therapy staff and nursing team members, enabling seamless coordination of patient services across disciplines.
Developed rapport with patients and families through empathetic communication, easing anxieties related to injury recovery processes.
Supported physical therapy sessions for improved mobility and strength in patients.
Collaborated with interdisciplinary teams to develop individualized care plans, ensuring optimal patient outcomes.
Managed inventory of therapeutic equipment and supplies, ensuring adequate resources for consistent patient treatment availability.
Monitored patient progress and reported changes to supervising therapists, maintaining effective communication among team members.
Certified Nursing Assistant
A.G Rhodes
02.2016 - 02.2018
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Certificate Of Technical Studies - Phlebotomy
MedCerts
Atlanta, GA
06.2017
Associates Degree - Human Resources Management
Bryant And Stratton College
Getzville, NY
05.2012
Certificate - Certified Nurse Assistant
Adult Learning Centers
Buffalo, NY
06.2007
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Direct patient care
Data entry
Phlebotomy
Compassionate
CPR
Phlebotomy techniques
Specimens collection and processing
Laboratory specimen collection
Maintaining confidentiality
Compassionate caregiver
Timeline
Medical Assistant
Dr. Alicia Hermogenes
03.2024 - Current
Event Specialist
Sipping Pretty Arts and Entertainment Llc
03.2020 - Current
Certified Nursing Assistant
A.G Rhodes
02.2016 - 02.2018
Restorative Aide
Roselane Heath and Rehabilitation
01.2013 - 09.2019
Certificate Of Technical Studies - Phlebotomy
MedCerts
Associates Degree - Human Resources Management
Bryant And Stratton College
Certificate - Certified Nurse Assistant
Adult Learning Centers
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