Summary
Overview
Work History
Education
Skills
Timeline
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Tania Jimenez-Ozden

EAST HAMPTON,NY

Summary

As a dynamic and ambitious player in the field of human resources and client management, I'm on a quest to align my skills with a team that values innovation and growth. I seek a role where I can leverage my talents to foster strong relationships and drive organizational success. By bringing a blend of strategic thinking, proactive communication, and a passion for excellence, I aim to contribute to a company's mission while embarking on an exciting journey of personal and professional development.

Overview

4
4
years of professional experience

Work History

Human Resources Supervisor

Hampton Coffee Company
06.2022 - Current
  • Supervised 120 employees, overseeing employment processes (including onboarding, termination, and leaves of absence), personal records, employee relations, benefits administration, and payroll.
  • Maintained a secure HRIS database - Toast managing employee records and ensuring compliance with federal and state regulations.
  • Processed weekly payroll and ensured compliance with Federal and State Labor Laws.
  • Conducted semi-annual satisfaction surveys to gather feedback resulting in improving operations efficiency and fine tuning benefits package based on employees’ feedback.
  • Initiated an emotional wellbeing initiative in partnership with CALM, organizing three company-wide wellbeing campaigns.
  • Facilitated three Leadership Trainings for store leaders, anniversary events for long-time employees, and holiday parties.
  • Worked with third-party vendors to manage health benefits, PTO requests, Family Leaves, Disability Leaves, 401k program and other employee-related matters.
  • Supervised interpersonal employee issues or conflicts implementing different strategies such as encouraging open communication, roleplaying, establishing clear policies and procedures, gathering and providing regular feedback, training/coaching.
  • Decreased unemployment insurance charges by 30% by meticulously maintaining all employment and disciplinary records and filing the claims in a timely manner.
  • Revised and organize all of the internal database of reports, policies, and manuals. Annually updated Employee Handbook and Operations Manual.
  • Assisted with administrative and bookkeeping tasks in QuickBooks including timely processing of accounts payables, accounts receivables, and journal entries. Performed annual employee audits for the Worker’s Compensation and Family Leave and Disability Insurance as per third party providers’ requests.

Account Manager

Respect Studio
11.2020 - 09.2021
  • Managed a diverse portfolio of C-level clients worldwide across various industries such as SaaS, FinTech, Cybersecurity, UI/UX, Construction, Learning Development and more.
  • Managed all client communication, addressing inquiries, updates, approvals, and clarifications promptly and effectively.
  • Successfully onboarded 34 clients and led them throughout their journey with the company.
  • Created weekly and monthly reports, presenting them to clients on a regular basis.
  • Conducted bi-weekly check-ins with clients to gauge satisfaction levels and administered monthly surveys to gather feedback resulting in improved client retention rates.
  • Oversaw the AM dashboard and Client Health Score dashboard, which led to increasing average client tenure from 4 to 8 months.
  • Maintained records in Pipedrive and Changelog daily to ensure accurate client documentation.
  • Proactively identified and communicated risks of client drop-off to the team, enabling sales to anticipate the need for onboarding more clients.
  • Facilitated multiple weekly team meetings with lead generators, project managers, content managers, and marketing managers to discuss client updates, inquiries, and possible adjustments to the client campaign strategy.

Investment Management Intern

Klaipeda ID
01.2020 - 05.2020
  • Utilized and updated 15,000 contacts in PODIO, a project management software.
  • Conducted marketing research on a daily basis identifying potential investors as well as preparing objective summary reports which were used by the department members later.
  • Undertook market mapping in order to identify most attractive sectors or market niches, aligned to the investment strategies of the agency.

Education

Bachelor of Arts - International Business Administration

LCC Internatioal University
Klaipeda, Lithuania
2020

Bachelor of Arts - Iternational Marketing (Exchange Program)

University of Basque Country
Bilbao, Spain
2019

Skills

  • Certified: HRCI Certification
  • Analytics: Changelog, Excel, xtraCHEF, Office 365
  • Collaboration: Microsoft Teams, Google Meets, Calendly, Sling, Slack
  • Project Management: Asana, Pipedrive
  • Administrative: Quickbooks, Toast Payroll, ADP
  • Client/Employee Satisfaction: Survey Monkey, Google Forms

Timeline

Human Resources Supervisor

Hampton Coffee Company
06.2022 - Current

Account Manager

Respect Studio
11.2020 - 09.2021

Investment Management Intern

Klaipeda ID
01.2020 - 05.2020

Bachelor of Arts - International Business Administration

LCC Internatioal University

Bachelor of Arts - Iternational Marketing (Exchange Program)

University of Basque Country

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Tania Jimenez-Ozden