Tania Johnson
Ellenwood,GA
Summary
Multi-faceted professional with 20 years of experience in the Finance industry, Customer service industry and Office Administration. Dedicated leader with result-driven focus. Proficient at optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen.
Overview
23
23
years of professional experience
Work History
Mail Handler
United States Postal Service, USPS
10.2023 - Current
- Trained new staff on mail handling procedures and safety protocols.
- Supervised daily workflow, ensuring adherence to USPS operational standards.
- Coordinated with team members to optimize workflow during peak periods.
- Processed incoming shipments for distribution, ensuring timely delivery to correct recipients.
- Facilitated seamless operation, maintaining and organizing mail before dispatch.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated effectively with fellow Mail Handlers to streamline workflows and improve overall productivity levels.
- Safeguarded confidential information through diligent adherence to security protocols while handling sensitive documents or packages.
- Assisted in the training of new employees, sharing best practices for effective mail handling procedures.
- Prioritized time-sensitive materials by recognizing urgent markings or deadlines, ensuring prompt delivery without compromising quality standards.
- Adhered to all relevant federal, state and organizational regulations concerning mail handling procedures, ensuring compliance at all times.
- Monitored mail flow and identified delays, implementing solutions to streamline operations.
Office Manager
Government Reconciliations Analysts
05.2014 - 08.2023
- Organize and coordinate office operations and procedures in order to ensure organizational effectiveness and efficiency
- Streamline daily reporting and data entry for efficient record keeping purposes
- Manage and respond to all correspondence and inquiries from customers and vendors
- Ensure employees and vendors were paid accurately and on time
- Communicate with customers to identify and resolve outstanding payments
- Develop monthly, quarterly and annual profit and loss statements and balance sheet
- Created, maintained and updated filing systems for paper and electronic documents
Flight Attendant
Delta Airlines
06.2019 - 06.2021
- Provide customer service to airline customers for seamless and safe travel experience
- Announce and demonstrate safety and emergency procedures
- Respond to and assist with onboard medical events
- Ensure compliance with federal aviation regulations
- Clearly explained and demonstrated safety and emergency procedures to passengers
Flight Attendant
United Airlines
03.2016 - 06.2019
- Provide customer service to airline customers for a seamless and safe travelexperience
- Announce and demonstrate safety and emergency procedures
- Respond to and assist with onboard medical events
- Ensure compliance with federal aviation regulations
Senior Personal Banker
Bank of America
04.2006 - 11.2014
- Provided optimized financial services, guidance, and advisory to clients in reaching long and short-term financial goals by utilizing a full range of Banking Center investment solutions
- Assessed clients' financial situations to develop strategic financial planning solutions
- Increased company revenue by selling various financial instruments
- Created sales and compliance reports to reach in-house goals and objectives
- Collaborated with the compliance department to eliminate procedural errors
- Processed loan applications and assisted with the complete loan process
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
Teller Coordinator
Bank of America
04.2003 - 04.2006
- Promoted positive relations whilst assisting clients with their financial needs
- Responsible for the handling, processing, and servicing of branch transactions in a prompt, efficient, and accurate manner
- Coordinated daily cash reconciliation at a high-volume location
- Processed quarterly Vault and ATM audits with a zero error rate
- Scheduled all staffing for the branch
- Trained and mentored tellers
Education
Some College (No Degree) -
Spelman College
Atlanta, GASkills
- Customer Relations
- Banking Operations
- Scheduling
- Mortgages and Loans
- Financial Product Expertise
- Quality Control
- Lift truck operation
- Team collaboration
Timeline
Mail Handler
United States Postal Service, USPS
10.2023 - Current
Flight Attendant
Delta Airlines
06.2019 - 06.2021
Flight Attendant
United Airlines
03.2016 - 06.2019
Office Manager
Government Reconciliations Analysts
05.2014 - 08.2023
Senior Personal Banker
Bank of America
04.2006 - 11.2014
Teller Coordinator
Bank of America
04.2003 - 04.2006
Some College (No Degree) -
Spelman College