Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tania Leija

Anaheim,CA

Summary

Proven track record in enhancing customer satisfaction and team productivity, notably at Pathnostics Diagnostics. Skilled in organization and exceptional customer service, I streamlined operations and fostered team collaboration. Achievements include improving event planning efficiency and elevating service standards, leveraging strong multitasking and communication abilities.

Overview

4
4
years of professional experience

Work History

Receptionist

Pathnostics Diagnostics
01.2019 - 09.2019
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Waitress

Moros Cuban Restaurant
02.2018 - 01.2019
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Used cash registers and credit card machines to cash out customers.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Cafe Team Leader

Barnes and Noble Cafe
08.2015 - 05.2016
  • Developed strong relationships with customers, resulting in increased loyalty and repeat business.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Enhanced customer satisfaction by implementing efficient service strategies and maintaining a clean, welcoming cafe environment.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Managed inventory levels to ensure optimal product availability while minimizing waste and reducing costs.
  • Cultivated an inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.

Education

High School Diploma -

Sonora High School
La Habra, CA

Skills

  • Excellent Communication
  • Exceptional customer service
  • Time Management
  • Telephone skills
  • Data Entry
  • Courteous and Professional
  • Strong multitasking
  • Teamwork and Collaboration
  • Special events planning
  • Organization

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Pathnostics Diagnostics
01.2019 - 09.2019

Waitress

Moros Cuban Restaurant
02.2018 - 01.2019

Cafe Team Leader

Barnes and Noble Cafe
08.2015 - 05.2016

High School Diploma -

Sonora High School

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Tania Leija