Hi, I’m
Tania Lopez
Miami,FL
Summary
Proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
7
years of professional experience
Work History
El Carajo International Tapas And Wines
Hostess
08.2022 - 09.2023
Job overview
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported needs of 30- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
HOMEDEPOT
Cashier
11.2018 - 08.2020
Job overview
- Maintained and organized numerous safe environment
- Positive feedback from VOC surveys
- Cashier friendliness and check out time
- Monitoring self checkout.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Lifted up to 10 pounds at once and used forklift to move heavier loads.
MCDONALDS
Drive Thru / Cashier
09.2016 - 07.2018
Job overview
- Handled the company's regular orders from drive thru
- Operating cash register presenting front counter responding to inquiries
- Primarily cleaning restaurant and assigned to restocks
- Learning essential hospitality skills with direct customers.
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Developed strong communication skills while interacting with diverse clientele daily.
- Streamlined order-taking processes to improve overall speed of service for customers.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Lifted up to 10 pounds at once and used forklift to move heavier loads.
Education
Miami Dade CollegeMiami, FL
Associate Degree from Criminal Justice
04.2018
MIAMI JACKSON SENIOR HIGHMiami, FL
High School Diploma
06.2017
University Overview
- Awarded Best Student
- Honoree of Student Honor
- 3.7 GPA
- Ranked in Top 10% of class
- Elected Captain of JROTC Military Class
Skills
- Creative spirit
- Reliable and professional
- Organized
- Time management
- Team player
- Fast learner
- Motivated
- Conflict resolution
- Creativity
- Communication skills
Accomplishments
- Promoted to Assistance after only 6 months for exceptional performance.
References
- ALFREDO GOMEZ, Associate Manager, +1 (786)514-3270
- AMERI DENNIS, Lead Manager, +1 (786) 443-9272
- ERICA OLIVAREZ, General Manager, +1 (786) 326-0614
Music, Traveling, Art, Shopping, Makeup and Special Effect Artist
I enjoy Music i think music helps us learn and appreciate the feelings of everyday we go through in life.
Traveling i love to travel especially to explore different culture and learn new languages.
I enjoy art just seeing people drawing and bringing image to life is magical
I do enjoy shopping especially with my family and discover new things everyday
I have done makeup for 8 Years Started at 16, also do special effects for halloween events for Lincoln Road
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Preference
Work Type
Part TimeAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hostess
El Carajo International Tapas And Wines
08.2022 - 09.2023
Cashier
HOMEDEPOT
11.2018 - 08.2020
Drive Thru / Cashier
MCDONALDS
09.2016 - 07.2018
Miami Dade College
Associate Degree from Criminal Justice
MIAMI JACKSON SENIOR HIGH
High School Diploma
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