Tania Lorenzo-Rivas

Sales/Customer Support/Office Administration (Sar Contractor LLC)

Ten years of evolving responsibilities for all phases of growing a local family construction business. Results oriented attitude contributed to both business development and operational effectiveness.

• Customer Support and Appointment Scheduler: Consistent high customer loyalty scores though professional phone, email, chat and onsite customer interactions. Provided accurate and detailed customer project updates. Proficient at turning customer objections into solutions.
• Sales Specialist: Produced custom bids and quotes for new construction projects. Strong close rate obtained through effective communication. Excelled at communicating technical details of a bid so customers understood the correct value. Comfortable driving the sales process via email, phone and in person.
• Office Manager: Comprehensive responsibilities ranged from reception, record and file administration, client invoicing and company bookkeeping. Consistent at delivering strategic business results through on time, detailed and accurate systematic solutions. 100% accuracy with daily banking and deposit reporting.

• Collaborated with supervisors and associates to ensure smooth daily operations and enhance customer experiences.
• Adapted swiftly to changing demands within softlines departments including shoes, accessories, fragrance, and jewelry.
• Assisted customers in finding suitable products and ensuring correct sizing for shoes and accessories.
• Maintained organized sales environments through diligent replenishment of merchandise and attention to product displays.
• Processed purchases at registers and self-checkout with high accuracy in transactions.
• Executed visual merchandising strategies involving promotional displays, signage updates, planograms, and seasonal changes.
• Oversaw stockroom activities by efficiently receiving, organizing, moving, and replenishing merchandise as needed.
• Participated in inventory preparations while addressing missing merchandise and potential loss issues.

• Successfully executed timely and accurate delivery of Amazon packages to residential and business customers, consistently meeting or exceeding performance metrics.
• Maintained a high level of customer service by ensuring the safe and secure delivery of packages, resolving issues promptly, and providing a positive delivery experience.
• Adhered to safety protocols and regulations to ensure a secure working environment for both the driver and customers.
• Collaborated with team members and supervisors to enhance overall delivery operations and implement process improvements.

Soccer instructor and lead operations assistant for year round youth soccer camp. Key skills included balancing motivation, skills development, and efficient camp operations.

• Promoted love of game by assisting players with understanding positioning play techniques and teamwork strategies
• Improved player behavior through modeling and disciplinary interventions.
• Maintained equipment, facilities and inventory to avoid accidents, mishaps and damages

• Microsoft Office - 101 Basics MS Word and MS Excel
• Safety Graduate - CPR/Concussion - Soccer
• Bilingual - Fluent English Spanish