Tania Malekahmadi
West Hollywood,CA
Summary
Dynamic retail management professional with a proven track record of driving sales growth, leading teams, and optimizing customer experiences. Skilled in hiring, training, and developing team members to meet performance targets. Strong expertise in cash handling, inventory management, and executing daily/weekly sales strategies. Adept at delegating tasks, setting achievable goals, and maintaining high levels of customer satisfaction through proactive problem-solving and service excellence. Recognized for building positive, productive work environments that enhance both employee engagement and business success.
Overview
8
8
years of professional experience
Work History
Experience Supervisor
Best Buy
Burbank, California
01.2025 - Current
- Managed daily store operations and ensured a positive shopping experience.
- Handled customer inquiries and resolved issues professionally and efficiently.
- Collaborated with team members to meet sales targets and promotional goals.
- Coordinated employee schedules to optimize staffing levels during peak hours.
- Managed daily operations of the store, including opening and closing procedures.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
Assistant Company Manager
High Protection Security
Los Angeles, California
11.2022 - 04.2024
- Coordinated communication between clients and security teams effectively.
- Organized staff meetings, trainings, and team building activities.
- Monitored staff performance and addressed issues.
- Recruited and hired qualified candidates to fill open positions.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Performed administrative duties such as payroll management, scheduling, budgeting.
Supervisor
Sears
Pasadena, California
08.2017 - 03.2020
- Directed and supervised team of 15 employees in daily operations.
- Supervised daily operations to ensure efficient workflow and customer service.
- Led weekly meetings to discuss goals, challenges, and team performance updates.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity to provide constructive feedback and coaching.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Education
Associate of Science - Computer Science
Los Angeles Pierce College
Woodland Hills, CASkills
- Customer experience management
- Team building
- Business planning
- Key performance indicators
- Leadership
- Staff training and development
- Documentation and reporting
- Conflict resolution
- Task delegation
- Recruiting and interviewing
- Goal setting
- Schedule preparation
Timeline
Experience Supervisor
Best Buy
01.2025 - Current
Assistant Company Manager
High Protection Security
11.2022 - 04.2024
Supervisor
Sears
08.2017 - 03.2020
Associate of Science - Computer Science
Los Angeles Pierce College
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