Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tania Mandry

Chicago,IL

Summary

Seeking a challenging and rewarding position that allows me to contribute to the organization's goals by applying my administrative and customer service experience.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

Miracle Ear
Chicago, IL
06.2023 - Current
  • Verify the patient's insurance eligibility, and file a claim if benefits are available.
  • Maintained office inventory, and ordered office supplies and equipment.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
  • Assisted patients with hearing aid selection and personalized fitting processes.
  • Maintained patient records and updated information in electronic health systems.

Front Desk / Dispatcher

BJB Properties
Chicago, IL
04.2022 - 05.2023
  • Dispatched engineers for emergency after-hour services.
  • Monitored video surveillance cameras for multiple properties.
  • Created duplicate keys for lockouts.
  • Coordinated communication between tenants and maintenance teams to ensure timely responses.
  • Utilized property management software to track work orders and service completion.

Client Service Manager

Saint John Capital Factoring
Park Ridge, IL
05.2017 - 03.2022
  • Trained employees and clients via the internet web portal for our internal software usage.
  • Created carrier schedules and verified submitted documents to release payment.
  • I contacted brokers for payment status and provided missing documents if required.
  • Posted bank statements, to open invoices, to close out open accounts.

Front Desk / Customer Service

Radio Advertising Inc
Chicago, IL
03.2010 - 04.2017
  • Data entry: created radio commercial announcements.
  • In charge of customer complaints and corrections on active accounts.
  • Pulled paid accounts and created renewal folders for sale, resale attempts.

Administrative Assistant / Dispatcher

Vital Product
Chicago, IL
11.2004 - 01.2010
  • Assisted with managing warehouse inventory; shipping and receiving.
  • Data entry: generated certificate of medical necessity for doctors' signatures.
  • Issued routes and maintained time frames with technicians and clients.
  • Verified insurance eligibility and updated files according to HIPAA standards.

Education

Associate of Science -

Wilburt Wright College
Chicago, IL
06-2003

High School Diploma -

Foreman High School
Chicago, IL
06.2000

Skills

  • Microsoft Excel
  • Medical Office Experience
  • Medical Records
  • Claims processing
  • Healthcare compliance
  • Inventory management
  • Patient care
  • Fluent in Spanish
  • Insurance Verification
  • EMR Systems
  • Medical Billing
  • Medical Scheduling
  • Office administration
  • Medical terminology
  • Patient scheduling
  • Insurance verification
  • HIPAA compliance

Certification

Driver's License

Languages

Spanish, Fluent

Timeline

Patient Care Coordinator

Miracle Ear
06.2023 - Current

Front Desk / Dispatcher

BJB Properties
04.2022 - 05.2023

Client Service Manager

Saint John Capital Factoring
05.2017 - 03.2022

Front Desk / Customer Service

Radio Advertising Inc
03.2010 - 04.2017

Administrative Assistant / Dispatcher

Vital Product
11.2004 - 01.2010

Associate of Science -

Wilburt Wright College

High School Diploma -

Foreman High School

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Tania Mandry