Tania Martinez
Bronx,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
West Derm Center
03.2022 - 06.2023
- Greeted and checked-in patients, verifying their personal and insurance information
- Ensured accurate and timely data entry of patient information into the electronic medical records system
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, and check-out, and collected payments for billing.
- Responded to patient inquiries and concerns in a professional and courteous manner
- Performed referral documentation promptly
Medical Receptionist
Throggsneck Physical Therapy
09.2021 - 01.2022
- Greeted patients upon arrival in a courteous manner
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts for procedures such as X-Rays, MRIs, CT scans
Appeals and Grievance Coordinator
Affinity Health Plan
11.2018 - 04.2020
- Responsible for assisting the Grievance and Appeals coordinator in maintaining the member complaint: Grievance and appeal process, including investigation, timely and accurate reporting, follow-up
- Performance initiatives associated with all member appeals and grievances by documenting and maintaining assigned cases in the departmental database
- Inputting and retrieving cases in accordance with established procedures to ensure the timely access of information and records; Transcribes , format,inputs , edits retrieving copies and transmits data to produce documents to support the needs of the department; Ensures the staff of requests for clerical support are met; Essential functions and responsibilities were met
Education
High School Diploma -
Walton high school
Skills
- Overseeing Front Desk
- Compassionate Care
- Information Documentation
- Proficient in Microsoft Word, Power Point, Excel
- Patient Health Information Access
- Payment Scheduling and Collection
- Experience with EHR: Kareo and EClinical Works
- Bilingual Communication in Spanish
- Excellent phone etiquette
Timeline
Medical Receptionist
West Derm Center
03.2022 - 06.2023
Medical Receptionist
Throggsneck Physical Therapy
09.2021 - 01.2022
Appeals and Grievance Coordinator
Affinity Health Plan
11.2018 - 04.2020
High School Diploma -
Walton high school
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