Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies and Interests
References
Timeline
Generic

Tania Memon

Richardson,TX

Summary

I am an experienced Customer Service Representative, and I am excited about the opportunity to bring my passion for excellent service to the dynamic environment of the sign industry. Over the past two years, I have developed my skills in communication, problem-solving, and product knowledge to provide exceptional support to clients. One of my key strengths is my ability to communicate effectively with customers, whether through phone, email, or in-person interactions. I excel in understanding their needs, addressing concerns, and providing accurate information to ensure their satisfaction. I take pride in my attention to detail, which is crucial in the sign industry to ensure orders are processed accurately and specifications are met. Additionally, I possess strong problem-solving skills that have enabled me to resolve issues promptly and find creative solutions to meet customers' specific requirements.

Overview

10
10
years of professional experience

Work History

Inside Sales Representative

A2z Printing Company
  • Respond promptly to inbound inquiries, including phone calls, emails, and website inquiries, and provide accurate information about our products, pricing, and services.
  • Develop and maintain strong relationships with existing customers, understanding their needs and preferences, and proactively offering solutions to meet their signage requirements.
  • Collaborate closely with outside sales team to support their efforts in closing deals and expanding our customer base.
  • Utilize CRM software to track customer interactions, manage leads, and maintain accurate records of sales activities and opportunities.
  • Prepare and present sales proposals, quotes, and presentations to prospective clients, outlining the features, benefits, and value propositions of our signage solutions.
  • Negotiate pricing and terms of sale with customers to ensure mutually beneficial agreements and maximize profitability.
  • Stay informed about industry trends, competitor offerings, and market developments to identify new sales opportunities and maintain a competitive edge.
  • Meet or exceed sales targets, quotas, and KPIs set by the sales management team.

Inside Sales and Art Director

Sign-Express
  • Responsible for monitoring the creative art department's operations
  • Ensuring the adequacy of resources and materials
  • Final high-quality outputs based on clients' specifications and business requirements.
  • Respond promptly to inbound inquiries, including phone calls, emails, and website inquiries, and provide accurate information about our products, pricing, and services.
  • Develop and maintain strong relationships with existing customers, understanding their needs and preferences, and proactively offering solutions to meet their signage requirements.
  • Collaborate closely with the outside sales team to support their efforts in closing deals and expanding our customer base.
  • Utilize CRM software to track customer interactions, manage leads, and maintain accurate records of sales activities and opportunities.
  • Prepare and present sales proposals, quotes, and presentations to prospective clients, outlining the features, benefits, and value propositions of our signage solutions.
  • Negotiate pricing and terms of sale with customers to ensure mutually beneficial agreements and maximize profitability.
  • Stay informed about industry trends, competitor offerings, and market developments to identify new sales opportunities and maintain a competitive edge.
  • Meet or exceed sales targets, quotas, and KPIs set by the sales management team.

Art Director and Business Coordinator

Kohsaar Communications Pakistan
01.2010 - 01.2018
  • Worked with management team to develop new business ideas
  • Coordinates with creative team to design TVCs, documentaries, print media, digital media campaign
  • Design and manage expos and Conferences.

Media & Communication Manager

Dynamic Equipment & Controls Pakistan
01.2008 - 01.2009
  • Campaign Designing, Brochure, TV Adds & Presentation Designing for International Principals
  • Communication with Different mediums of Advertising, Corporate Conferences
  • Manage Corporate Conferences, Exhibitions booth/Stall Customization Designing and Management.

Education

MSC in Film & TV - Film and Tv Productions

Punjab University
Lahore Pakistan
01.2014

Bachelor of Arts - Journalism

Punjab University
Lahore Pakistan
01.2010

Certification in Graphic Designing -

National College of Arts
Lahore Pakistan
01.2008

Associate of Arts -

TEVTA
Lahore Pakistan
01.2008

High School Diploma -

Jinnah College
Lahore Pakistan
01.2007

Skills

  • Product Knowledge
  • Attention to Detail
  • Communication Skills
  • Problem-Solving Abilities
  • Customer Focus
  • Time Management
  • Sales and Upselling Skills

Accomplishments

Appreciation Certificate from Kohsaar Communications 8 years of experience in creating high-quality design, artwork and layouts as Art Director.

Languages

English
Urdu

Hobbies and Interests

My interests include painting, writing, and traveling.

References

Reference will be furbished on request

Timeline

Art Director and Business Coordinator

Kohsaar Communications Pakistan
01.2010 - 01.2018

Media & Communication Manager

Dynamic Equipment & Controls Pakistan
01.2008 - 01.2009

Inside Sales Representative

A2z Printing Company

Inside Sales and Art Director

Sign-Express

MSC in Film & TV - Film and Tv Productions

Punjab University

Bachelor of Arts - Journalism

Punjab University

Certification in Graphic Designing -

National College of Arts

Associate of Arts -

TEVTA

High School Diploma -

Jinnah College
Tania Memon