Summary
Overview
Work History
Education
Skills
Systems
Timeline
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Tania Miller

Las Vegas,NV

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience

Work History

Lead Account Receivable Clerk

United Healthcare
Las Vegas, Nevada
04.2020 - Current
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Communicated with customers and employees to answer questions or explain information.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Monitored and directed work of lower-level clerks.
  • Provided training for new members of the Accounts Receivable team on processes, procedures and best practices.
  • Responsible for month end reconciliation and making sure all A/R is worked by clerks.
  • Completing monthly audits for employees.
  • Completing projects and making sure all tasks are completed in a timely manner.

Senior Account Receivable

UnitedHealthcare
Las Vegas, NV
10.2015 - 04.2020
  • Monitored progress against established goals and objectives for the department.
  • Participated in annual audit preparation activities by providing supporting documentation as required.
  • Researched discrepancies in account balances and resolved them accordingly.
  • Processed accounts receivable and payable transactions, including invoices, payments, bank deposits and journal entries.
  • Prepared monthly financial reports for management review.
  • Handled accounts payable and receivable, including invoicing and payment processing.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Senior Customer Service Representative

Quest Diagnostics
Las Vegas , NV
07.2005 - 04.2015
  • Managed incoming calls from customers while providing exceptional service.
  • Resolved escalated customer complaints in a timely manner.
  • Conducted customer service training for new hires.
  • Process patient payments.
  • Handle 60-100 calls per day.
  • Collaboration with management.
  • Audited customer account information to identify issues and develop solutions.
  • Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices.
  • Processed refunds accurately according to established guidelines.

Education

GED -

Adult Education
Las Vegas, NV
01-2004

Skills

  • Quality Control
  • Project multitasking and prioritization
  • Multitasking and Time Management
  • Responsible and Reliable
  • Team player with positive attitude
  • Analytical and Critical Thinker
  • Leadership
  • Attention to Detail
  • Strong Work Ethic

Systems

  • Fastrack
  • Caretend
  • Outlook
  • Teams
  • Excel
  • Waystar
  • Website portals - UMR, Medicaid, Medicare, HPN etc....

Timeline

Lead Account Receivable Clerk

United Healthcare
04.2020 - Current

Senior Account Receivable

UnitedHealthcare
10.2015 - 04.2020

Senior Customer Service Representative

Quest Diagnostics
07.2005 - 04.2015

GED -

Adult Education

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Tania Miller