Tania Montoya

Pursued personal enrichment during career break after extensive employment history.

• Engaged in entrepreneurial projects, fostering business acumen and strategic thinking.
• Developed online business, leveraging communication skills through direct customer interaction and engagement.
• Prioritized family care during career break to strengthen relational connections.

Consistently exceeded sales targets by building and leading a high-performing team. Mentored and trained store teams, fostering five-star customer service culture.

• Regional / District Trainer for new Store Managers to ensure success in complex specialty environment.
• Achieved total monthly income goals through effective management of Sales, Support, and Alterations teams.
• Analyzed business performance and monitored operations to uphold Customer First culture.
• Managed 35 employees, conducting coaching and performance evaluations to enhance productivity.
• Oversaw inventory control, cash management, and store opening and closing procedures.
• Conducted regular store audits to evaluate visual merchandising and operational excellence.

Managed 80,000 square foot facilities with teams of 100 to 150 employees, generating sales between 18 and 33 million.

• Led store teams to surpass customer service and operational performance targets.
• Oversaw budget implementation, employee evaluations, training programs, and scheduling processes.
• Monitored Labor and building expenditures to surpass P&L expectations.
• Provided direct supervision to twelve managers, enhancing team effectiveness, and fostering a high-performance culture.
• Served as district trainer for store leadership, orchestrating development classes across the district.
• Directed visual compliance for stores, ensuring adherence to company standards.
• Conducted audits to ensure plan-o-gram and operational compliance across all locations.

Oversaw Sales Managers for Home Store, Children's, Lingerie, Men's Suits, Luggage, Mattresses, and Electronics.

• Executed visual merchandising and operations for all departments.
• Streamlined communication channels among team members, promoting operational efficiency across all merchandising activities.
• Chosen to represent company in San Francisco to discuss Signing Accuracy with Marketing and Buying teams.
• Spearheaded testing and rollout of Self-led Bridal Registration initiative.
• Served as regional trainer for Bridal Registry systems and Mattress ordering procedures.
• Organized store events such as Bridal Shows, Holiday parties, and Employee Appreciation initiatives.